When a guest leaves behind a passport, a watch or a medication box, someone has to protect it, trace the owner and get it back safely. Wynn Al Marjan Island, set to be the UAE’s first integrated resort, is hiring an Assistant Manager – Lost & Found to run that service with care, accuracy and discretion.
About the Role
The resort is due to open in 2027 in Ras Al Khaimah, with 1,530 rooms and suites, 22 restaurants, lounges and bars, a theatre, a beach club, a spa and an events centre. You will oversee how found items are received, logged, photographed, tagged and stored. You will handle high-value and sensitive items under strict chain-of-custody rules, manage guest enquiries and claims, verify ownership before release, arrange collection or courier return with customs paperwork, work with Housekeeping, Security, Front Office, F&B and Gaming, and lead the Lost & Found team.
Career Impact & Growth Opportunity
You would deputise for the Manager, write and maintain procedures, train colleagues across departments and report trends to Rooms leadership. Pre-opening experience at a major luxury resort is valuable on a CV. The listing mentions no specific promotion path.
Why This Role Matters
Returning a lost item well turns a stressful moment into a lasting good impression. Careful records and ownership checks also protect guests and the resort from loss and disputes.
Key Responsibilities
- Oversee receipt, logging, photographing, tagging and secure storage of found items
- Handle cash, jewellery, passports, bank cards, medication and electronics with enhanced chain-of-custody procedures
- Manage guest enquiries and claims by phone, email, website and in person, and verify ownership before any release
- Coordinate collection or courier return, shipping and customs documentation
- Work with Housekeeping, Security, Front Office, F&B and Gaming to trace items
- Follow retention and disposal rules in line with resort policy and UAE legal requirements
- Control the lost property store, run reconciliations and investigate discrepancies
- Supervise, schedule and train the team, maintain SOPs, produce reports and deputise for the Manager
Qualifications & Requirements
- Diploma or bachelor’s degree in hospitality management, business administration, logistics or similar
- Minimum four years in rooms operations, housekeeping administration, guest services, stores or inventory control, including at least two years supervising
- Understanding of inventory control, chain of custody, secure storage and courier or customs documentation
- Confident with Excel, Word, Outlook, property management systems and tracking platforms
- Fluent English, strong attention to detail, integrity and discretion
- Able to lift and carry bulky items, and available for extended hours, weekends and public holidays
- Preferred: luxury hotel or resort and pre-opening experience; Arabic, Russian, Mandarin or another relevant language
About This Opportunity
The listing offers an attractive salary paid in AED, a leave policy, a healthcare package, life insurance, incentive programmes and other benefits, but gives no figures. Ask for the exact package, accommodation and visa arrangements in writing.
Who Should Apply
Rooms division, housekeeping administration, guest services or stores professionals with supervisory experience, a careful and honest working style and an interest in pre-opening luxury hospitality should apply.
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