The Institute for Laboratory Medicine at LMU University Hospital in Munich Großhadern is hiring IT Service and Support Staff (m/f/d) for its Laboratory IT team, starting as soon as possible. You will be the first point of contact for staff in medicine, research and lab analysis, in full or part-time work with TV-L pay, JobRad and an MVV job ticket.
About the Institute
Hospital: LMU University Hospital, with 48 specialised clinics, departments and institutes and about 12,000 employees
Institute: About 200 employees, providing most lab diagnostics for the hospital, plus research and teaching
IT Team: Ten-member IT team using a proprietary laboratory information and management system (LIMS)
Site: Campus Großhadern
Benefits & Career Opportunity
Pay: TV-L with all usual public service allowances
Time: Flexible working time models, 30 to 38.5 hours a week
Extras: Company pension, employee savings plan, MVV job ticket and JobRad
Growth: Individual training, internal and external courses and health management
Position Overview
In this role, you give first-level support for technical questions and problems by phone, email and in person on site. You analyse and fix hardware and software errors, install and maintain IT equipment and applications, and manage user rights and master data. More complex problems are documented and passed to second or third-level support. You work at the meeting point of IT, medicine and research.
Why This Role Matters: A university hospital offers job security, a mission that matters and varied work, and laboratory IT is a niche that rewards people who like learning specialised systems. Flexible hours, public service pay and a job ticket make it practical for people at any stage.
Key Responsibilities
First-Level Support
- Support staff with technical questions and problems by phone, email and in person on site
- Analyse and fix hardware and software errors
Systems & Users
- Install and maintain IT equipment and applications
- Manage user rights and master data
Escalation
- Document more complex problems and pass them to second or third-level support
Qualifications
Education
- Completed IT training or comparable practical professional experience
Experience & Skills
- Good IT user skills and a broad technical background, especially with Microsoft products and common PC hardware
- Interest in laboratory IT and willingness to learn the specific systems and processes
Personal & Language
- Communication and teamwork skills, friendly and solution-oriented
- Strong service and customer orientation
- Independent, structured and responsible way of working
- Excellent German, spoken and written (C1 or higher)
About LMU University Hospital
LMU University Hospital is one of the largest and most efficient university hospitals in Germany and Europe. Its 48 specialised clinics, departments and institutes, with research and teaching, support patient care at the highest medical level, with about 12,000 employees. Its Institute for Laboratory Medicine has about 200 employees.
How to Apply: Apply quickly, quoting reference 2026-K-0419 and where you saw the advert, through the hospital’s job portal. For questions, contact Mrs. Anne Köppel on 089 4400 73211. The posting gives no email address or euro salary figure.
Who Should Apply?
- IT Support Staff: Wanting a hospital setting
- Fachinformatiker: Starting in healthcare IT
- Helpdesk Agents: With Microsoft experience
- System Administrators: Moving into lab systems
- Munich Professionals: Wanting part-time options and a job ticket
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