eShepherd — a rapidly growing AgTech company backed by Gallagher’s 88+ years of agricultural innovation and operating virtual fencing technology across more than 20 countries — is seeking a technically curious and customer-focused Field Technical Support Technician based in Kansas, USA. This is a hands-on, field-based role supporting virtual fencing technology that is transforming livestock management across North America — covering on-ranch and remote troubleshooting of hardware, firmware, electronics, and connectivity issues, customer installations, rancher training, and direct collaboration with eShepherd’s Product, R&D, and Engineering teams to improve future technology releases.
About the Role — Field Technical Support, eShepherd Kansas USA
Company: eShepherd — Leading AgTech virtual fencing company backed by Gallagher’s global agricultural innovation platform
Location: Kansas, USA — field-based role covering North America’s iconic ranching regions
Work Model: Field-based (on-ranch) + remote support — territory spans major North American ranching areas
Technical Scope: Hardware · Electronics · Firmware · Connectivity · Installation · Customer training · R&D feedback
Customers: Ranchers and livestock producers across North America
Why This Field Technical Support Role at eShepherd Stands Out
Genuinely Unique Role: Your customers are ranchers, your office is North America’s most iconic ranch country, and your technology is actively changing how livestock are managed across 20+ countries — a field support role that is truly unlike anything else in tech
Real-World Impact: Every technical issue you resolve helps keep a working ranch running; every field insight you capture helps improve a product deployed globally — this is technology support where the stakes are tangible and the impact is immediate
Scale-Up Energy + Global Backing: Join a fast-moving AgTech scale-up with the energy and agility of a growth company — backed by Gallagher’s 88+ years of agricultural innovation and its global organizational support and resources
Product Influence: Your field observations and technical insights feed directly into eShepherd’s Product, R&D, and Engineering teams — giving you genuine influence over the future development of a globally deployed livestock technology platform
Position Overview
The Field Technical Support Technician at eShepherd in Kansas is a uniquely hands-on, mission-critical role at the frontline of agricultural technology transformation across North America. You will troubleshoot technical issues both remotely and directly on ranches — diagnosing hardware, electronics, firmware, and connectivity challenges on eShepherd’s virtual fencing platform; supporting product installations and maintenance; delivering practical customer training to ranchers and rural contractors; building trusted, long-term relationships with producers across the territory; translating complex technical challenges into practical, actionable solutions; and working closely with eShepherd’s Product, R&D, and Engineering teams to communicate field insights that directly improve future product releases and customer success outcomes.
Why This Role Matters: At eShepherd, the Field Technical Support Technician is not a helpdesk role — you are the human face of a technology platform that is changing how ranchers manage livestock across twenty countries. When a connectivity issue stops a virtual fence from working, cattle can get into a neighbor’s pasture or escape a grazing rotation that took weeks to plan. When you solve that problem — on a ranch in Kansas, via a remote session, or through a product insight that prevents it happening again — you are directly protecting livelihoods, improving animal welfare, and advancing the future of sustainable agricultural management at real ranches, with real people who depend on the technology to work.
Key Responsibilities
Field & Remote Technical Troubleshooting
- Troubleshoot technical issues with eShepherd’s virtual fencing platform both remotely and directly on-ranch — diagnosing hardware malfunctions, electronics faults, firmware performance issues, and connectivity failures on the eShepherd system across the North American territory
- Investigate hardware, firmware, and connectivity challenges methodically and thoroughly — identifying root causes, implementing practical solutions, and documenting findings in a way that contributes to eShepherd’s product improvement and knowledge base
- Take full ownership of technical issues from initial report through to resolution — following problems through to completion without leaving ranchers in uncertainty, and communicating clearly at every step about status and expected timeline to fix
Installation Support, Maintenance & Customer Training
- Support eShepherd product installations and system maintenance across ranch locations in the North American territory — ensuring every installation is correctly configured, tested, and handed over to the rancher with confidence that the system is working correctly
- Deliver practical, accessible customer training to ranchers and rural contractors — explaining how the virtual fencing technology works, how to monitor and manage the system, and how to identify and report issues — in plain language that is genuinely useful to people whose primary expertise is livestock, not technology
- Support ranchers through the early adoption phase of virtual fencing — building their confidence in the technology, answering operational questions, and proactively checking in on system performance to maximize successful adoption and long-term customer retention
Rancher Relationship Building & Customer Success
- Build trusted, long-term relationships with ranchers, ranch managers, and rural contractors across the North American territory — understanding their operations, their challenges, and their livestock management goals so you can position eShepherd’s technology as a genuine, practical solution that makes their working lives better
- Help drive greater customer adoption and success — proactively engaging with ranchers to maximize their use of the virtual fencing platform, identifying opportunities to expand deployment across additional paddocks or herds, and capturing feedback that informs eShepherd’s commercial and product development decisions
- Serve as the primary technical point of contact for ranchers in the territory — being the person they trust to pick up the phone when something goes wrong and to know how to fix it, or to get the right people involved if needed
Product Feedback, R&D Collaboration & Continuous Improvement
- Work closely with eShepherd’s Product, R&D, and Engineering teams to communicate field observations, recurring technical issues, and customer feedback that can directly improve future product releases — serving as the critical connection between what ranchers experience on the ground and what the development team builds into the next version of the platform
- Translate complex technical issues into practical solutions for ranchers and into clear, structured feedback reports for the Product and Engineering teams — bridging the gap between technical complexity and customer-friendly communication in both directions
- Contribute to the development of better support processes, diagnostic tools, installation guides, and training materials — helping eShepherd build a more scalable, efficient, and effective customer support function as the North American business grows
What eShepherd Is Looking For
Core Qualities & Mindset
- Genuine love of solving technical problems — intellectually curious, diagnostically methodical, and personally motivated to understand why something isn’t working and to fix it properly rather than just temporarily
- Enjoyment of working directly with customers — patient, empathetic, and skilled at building trust with people who may not be technically sophisticated but who depend completely on the technology functioning reliably
- Equal comfort with hardware and software challenges — able to diagnose a physical device issue one moment and investigate a firmware or connectivity problem the next, without needing to hand off between specialist teams for routine issues
- Thrives in a hands-on, fast-moving environment — energized by variety, comfortable with the physical demands of ranch environments, and happy to be in the field rather than behind a desk
Technical & Communication Skills
- Strong ability to explain technical concepts in simple, practical language — able to make virtual fencing technology immediately understandable and manageable for ranchers who are experts in cattle and land, not electronics
- Demonstrated ability to take full ownership of technical issues — following problems through from initial contact to complete resolution without losing track, and keeping customers informed throughout the process
- Comfort with remote technical support tools and methodologies — able to diagnose and guide resolution of technical issues without always being physically present at the ranch
- Agricultural background or familiarity with ranch operations and livestock management is a genuine advantage — understanding the rancher’s context and operational priorities helps enormously in this role
About eShepherd & Gallagher — Redefining Livestock Management
eShepherd is an AgTech company on a genuine mission — redefining how livestock are managed globally through virtual fencing technology that replaces physical fences with GPS-enabled collars and intelligent software. Currently deployed across more than 20 countries and used by livestock producers from Australia to the Americas, eShepherd’s technology enables precision grazing, improved pasture management, and more efficient ranch operations without the labor and capital cost of traditional fencing. Backed by Gallagher’s 88+ years of agricultural innovation, eShepherd combines the agility and ambition of a technology scale-up with the resources, credibility, and agricultural expertise of one of the world’s most trusted brands in livestock management. Every Field Technical Support Technician who joins eShepherd in North America becomes part of a global team that is shaping the future of farming — one ranch at a time.
Career Outlook: Field Technical Support Technicians at eShepherd have a clear progression path toward Senior Field Technician, Regional Technical Lead, Technical Support Manager, Product Specialist, and Field Operations Manager roles — all in the fast-growing AgTech and precision agriculture sector that is one of the most exciting and impactful technology industries of the next decade.
Who Should Apply?
- AgTech Field Technicians: With hands-on hardware, firmware, and connectivity troubleshooting experience in agricultural technology, precision agriculture, or rural technology deployments — excited about supporting virtual fencing technology across North America’s ranching heartland
- Electronics / IoT Field Support Technicians: With field-based hardware and software troubleshooting experience and a genuine passion for working with rural customers and in outdoor environments — comfortable being on-ranch one day and handling remote support the next
- Agriculture Background + Technical Skills: Former ranch workers, agricultural equipment technicians, or farm managers with strong technical curiosity and hardware troubleshooting skills — the unique combination of livestock industry knowledge and technical ability is exactly what this role needs
- Customer-Facing Technical Support Professionals: With strong relationship-building, training delivery, and complex problem-solving skills — seeking a role where their technical expertise directly impacts real agricultural operations and the future development of globally deployed technology
- Field Service Engineers: With installation, maintenance, and customer training experience in technology hardware — interested in transitioning into the fast-growing AgTech sector with a company that combines startup energy with global Gallagher backing
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