NALA is opening new stores in Dubai and looking for warm, switched-on, and genuinely passionate people to join the Front of House team, being the welcome, the energy, and the coffee champion who makes every guest interaction feel effortless from the very first moment.
About the Role — NALA’s Guest-First Culture
Core Mission: Put the guest first, always — in every decision, interaction, and shift
Cross-Training: Fully cross-trained and signed off across both Front and Back of House
Coffee Standard: Every drink prepared to NALA specification, handed off within 90 seconds
Store Standards: Tables reset within two minutes, dining areas checked every 30 minutes
Compliance: Dubai Municipality Food Code and UAE food safety regulations
Career Impact & New Store Opening Opportunity
Strategic Location: Dubai — joining NALA at an exciting moment of new store openings
Ground-Floor Involvement: Help build the team, culture, and guest experience from the very beginning
Skill Development: Comprehensive cross-training across guest service, coffee, and till operations
Career Growth: Be part of a growing brand built on attention to detail, teamwork, and excellence
Position Overview
At NALA, hospitality starts the moment a guest walks through the door. As Front of House Crew, you are the welcome, the energy, the coffee champion, the queue guardian, and the person who makes sure every interaction feels effortless — one of the first faces guests see and one of the last impressions they take with them.
Why This Role Matters: As FOH Crew at NALA, you shape every guest’s first and last impression through genuine warmth and attentive service, prepare coffee and drinks to exact specification with a 90-second handoff standard, take ownership of orders, till operations, and payment accuracy with full accountability, maintain immaculate floor, counter, and retail display standards throughout every shift, build real cross-functional skills across both Front and Back of House operations, and join NALA at an exciting moment of expansion — helping build the team, culture, and guest experience from the very beginning.
Key Responsibilities
Guest Experience
- Welcome every guest within five seconds with genuine eye contact and a warm greeting
- Get to know regulars and remember their names and preferences
- Stay present and attentive, making every interaction personal and considered
Orders & Service
- Take orders accurately, repeating every order before payment
- Offer one natural, relevant add-on with each order
- Know the menu, products, pricing, and allergens confidently
Till & Payments
- Take ownership of the till and payment process, reconciling the cash drawer each shift
- Obtain Supervisor approval for every no-sale and flag payment discrepancies immediately
Coffee & Drinks
- Prepare every drink to NALA specification, aiming for a 90-second handoff
- Check presentation, foam, temperature, lid, and sleeve before every handoff
- Keep the coffee station clean and organised, cleaning every 10 minutes
Floor & Store Standards
- Reset tables within two minutes of a guest leaving
- Walk dining areas every 30 minutes to check cleanliness and presentation
- Keep retail shelves and grab-and-go displays stocked, faced, and beautifully presented
🎓 Qualifications & Requirements
Certification Requirements
- Valid Occupational Health Card and recognised food hygiene certification
- Understanding of the Dubai Municipality Food Code and applicable food safety regulations
Essential Skills
- Naturally warm, welcoming, and guest-focused
- Energetic and positive, even when the store is busy
- Detail-oriented and proud of their work
- Comfortable working at pace without compromising quality
- Confident communicating with different kinds of guests
- Curious and willing to learn every part of the store
- Understanding and respect for cultural nuances of serving guests in the UAE
About NALA
NALA is part of a culture built around beautiful food, beautiful environments, and engaging service. At the heart of the way NALA works are attention to detail, generosity, teamwork, leadership, excellence, delivery, quality, sustainability, and innovation. NALA believes every person on the team has a part to play in creating an experience guests want to return to, and is now opening new stores in Dubai — an exciting opportunity to help build the team, culture, and guest experience from the very beginning.
Career Excellence: Join NALA’s new Dubai store openings, building genuine hospitality skills and being part of a brand’s culture from the ground up.
Who Should Apply?
- Front of House Professionals:Â Passionate about guest experience and hospitality
- Coffee & Beverage Enthusiasts:Â Excited to master NALA’s drink specifications and speed standards
- New Store Opening Team Members:Â Eager to help build a brand’s culture from day one
- Cross-Trained Hospitality Workers:Â Comfortable working across both Front and Back of House
- Detail-Oriented Team Players:Â Reliable, accountable, and committed to doing things properly
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