Etihad Airways is hiring a HUB Cargo Officer in Abu Dhabi, United Arab Emirates, to manage and complete tasks within a defined timeframe in the Cargo warehouse operation on a shift basis. This role focuses on planning and oversight of key activities, routes, and products, with a focus on OTP, Cargo IQ, SLA, and FAB/EASC/FAP performance requirements.
 About the Role
Core Function: Managing shift-based cargo warehouse operations and key performance requirements
Performance Focus: OTP, Cargo IQ, SLAs, FAB, and EASC’s FAP standards
Airline Vision: Supporting Etihad’s “Journey 2030” ambition to double fleet and expand network
Base: Abu Dhabi, Etihad’s global aviation hub
Career Opportunity in UAE Airline Cargo Operations
Strategic Location: Abu Dhabi — Etihad Airways’ hub connecting people across continents and cultures
Global Airline Growth: Part of Etihad’s “Journey 2030” vision for a new era of excellence
Specialized Certifications: Cargo, dangerous goods, live animals, and weight and balance training
Career Growth: Support Cargo Operations Center targets while mentoring and coaching GHA staff
Position Overview
This HUB Cargo Officer role involves monitoring inbound quality, physical build, and weight/volume validation to avoid stow loss, implementing best practices with Service Providers, and monitoring red routes and space optimization using Cargo Load planning tools. You will ensure compliance with health, security, and safety regulations, support On-Time Departure Performance, and provide on-the-job training and coaching to GHA staff.
Why This Role Matters:Â As HUB Cargo Officer at Etihad Airways, you play a direct role in optimizing cargo operations at one of the world’s major aviation hubs, apply specialized knowledge across Cargo IQ, dangerous goods compliance, and weight and balance procedures, contribute to On-Time Departure Performance for freighter and RFS operations, mentor and coach ground handling staff to build team capability, and grow your career within Etihad’s ambitious “Journey 2030” global expansion vision.
Key Responsibilities
Inbound Quality & Cargo Optimization
- Monitor physical build and validate weight and volume to avoid stow loss and optimize connections
- Implement best practices with Service Providers to reduce operational discrepancies
- Monitor red routes and optimize space using Cargo Load planning tools
Compliance, Safety & Performance
- Monitor work progress and ensure compliance with Health, Security, and Safety regulations
- Maintain close working relationships with Service Providers for On-Time Departure Performance
- Ensure compliance with Etihad procedures for safety, security, and Dangerous Goods
- Support the Cargo Operations Center Duty Manager in delivering departmental targets
Team Support & Continuous Improvement
- Support implementation of measurement tools and KPIs to gauge performance
- Conduct spot checks for HDU and TRU units from the network
- Provide on-the-job training, coaching, and advice to GHA staff
- Maintain flexibility across shift requirements and cross-skill functionality
Qualifications & Requirements
Educational Requirements
- Educated to at least high school level, with specialization in cargo handling operations
Certification Requirements
- Successful completion of cargo and dangerous goods courses
- Courses in live animals, aircraft weight and balance, and general cargo procedures
Experience Requirements
- At least 3 years of cargo operations experience
- Fully conversant with cargo handling processes, procedures, and regulatory compliance
About Etihad Airways
Etihad Airways is more than the UAE’s national airline — we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network, and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
Career Excellence: Optimize cargo operations at one of the world’s leading global aviation hubs.
Who Should Apply?
- Experienced Cargo Operations Professionals:Â With 3+ years in cargo handling and warehouse operations
- Dangerous Goods Certified Staff:Â With relevant cargo and DG course completions
- Aviation Cargo Specialists:Â Familiar with Cargo IQ, OTP, and SLA performance standards
- Mentoring-Minded Professionals:Â Interested in coaching and developing GHA staff
- Shift-Flexible Candidates:Â Comfortable with cross-skill functionality and rotating shifts
