A global industrial services business is hiring a Lead Services Customer Operations Specialist to keep customer repair and replacement orders moving. You are the link between the customer and the shop floor: solving fulfilment problems, speaking for the customer in production meetings and keeping them informed.
About the Role
You will coordinate day-to-day fulfilment issues on customer service contracts, time-and-materials shop work, and the repair of components and accessories. You will work closely with the shop to resolve problems, represent customers in production meetings, report status back to them, weigh commercial options for profit impact and contract compliance, complete customer and internal paperwork, and coordinate shop and programme reviews and customer site visits when needed.
Career Impact & Growth Opportunity
The role carries real independence: you may adapt procedures as long as quality, volume and delivery standards are met. You will mentor less experienced colleagues and may lead small, low-risk projects, which builds a path toward senior operations or service leadership.
Why This Role Matters
When a customer’s equipment is in for repair, they want clear answers and a firm date. Good coordination protects delivery, contract terms and the customer relationship.
Key Responsibilities
- Coordinate daily fulfilment issues on service contracts, shop work and component repairs
- Work with the shop to solve problems and keep customers informed
- Represent customers in production meetings
- Review commercial options for profit, contract and policy compliance
- Complete customer and internal documents
- Coordinate shop and programme reviews and customer site visits
- Support colleagues and lead small projects
Qualifications & Requirements
- Significant experience in the function and knowledge equal to a bachelor’s degree, or a bachelor’s with relevant experience
- Strong spoken and written communication
- Interpersonal and leadership skills, able to influence others and guide small teams
- Ability to coordinate several projects at once
- Analytical, organised and good at solving problems
About This Opportunity
The listing states that relocation assistance is provided. Confirm what it covers in writing before you accept.
Who Should Apply
This role suits service coordinators, customer operations and supply chain professionals with technical or repair-shop exposure who communicate clearly and enjoy solving fulfilment puzzles.
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