Grandiose — one of Dubai’s well-known premium supermarket chains — is hiring an experienced Quality & Food Safety Supervisor to oversee and manage quality and food safety operations across multiple supermarket locations. The role covers inspector team leadership, multi-store audit management, HACCP and ISO 22000 compliance, CAPA implementation, product recall management, complaint investigation, data analysis, KPI reporting, and food safety training. NEBOSH IGC is required. Minimum 5–8 years QA/QC experience including 2+ years in a supervisory role in retail or food manufacturing.
About Grandiose Supermarket — Premium Retail, Dubai
Brand: Grandiose — a well-known premium supermarket brand serving Dubai’s diverse residential and community markets
Operations: Multiple supermarket locations across Dubai — a multi-store retail food operation where quality and food safety standards are central to brand reputation
Culture: A quality-first retail environment where the QHSE function is genuinely valued as a protector of consumer health, brand integrity, and regulatory standing
Standards: Full HACCP, ISO 22000, ISO 45001, ISO 14001, GMP, and GHP compliance — a structured, certification-driven quality management system across all stores
Reporting: Quality & Food Safety Supervisor reports to the QHSE Manager — with broad authority over inspector teams, audits, and compliance across the store network
Supervisory Scope — Multi-Store Food Safety Leadership
Team Leadership: Supervise Quality & Food Safety Inspectors across multiple Grandiose locations — schedule, coach, review, and develop
Audits & Inspections: Oversee execution of store audits covering receiving, storage, preparation, and display — with calibration audits to verify effectiveness
FSMS Compliance: Regulatory inspection focal point — review and approve responses to Dubai authority findings
CAPA Management: Root cause analysis, corrective and preventive action implementation, and closure verification
Data & Reporting: Weekly/monthly KPI reports — audit scores, complaints, closure rates, recall effectiveness trends
Position Overview
This Quality & Food Safety Supervisor role at Grandiose Supermarket in Dubai is a senior multi-store food safety leadership position responsible for overseeing and managing the complete quality and food safety function across the supermarket network. You will supervise and guide a team of Quality and Food Safety Inspectors, oversee the execution and calibration of audits across all store operations, ensure compliance with HACCP, ISO 22000, and local food safety regulations, act as the regulatory inspection focal point, investigate complaints and food safety incidents, manage product recalls, conduct data analysis and KPI reporting, and lead food safety training programmes. The role requires a detail-oriented, analytically capable, and operationally experienced food safety leader with 5–8 years of QA/QC experience, NEBOSH IGC certification, and a degree in Food Technology or Microbiology — combined with the leadership skills to develop an inspector team and drive a genuine food safety culture across multiple retail store locations.
Why This Role Matters: As Quality & Food Safety Supervisor at Grandiose Supermarket in Dubai — leading a multi-store inspector team with HACCP, ISO 22000, and NEBOSH expertise — you will protect the health and safety of thousands of Dubai consumers who trust Grandiose’s food quality and safety standards every day, lead a team of inspectors and build their capability through coaching, training, and performance development, apply your analytical skills to identify systemic food safety risks and drive data-driven continuous improvement across the supermarket network, serve as the company’s front-line representative with Dubai regulatory authorities on all food safety compliance matters, and advance your retail food safety supervisory career within one of Dubai’s most recognisable premium supermarket brands.
Key Responsibilities
Team Leadership & Inspector Supervision
- Supervise and guide a team of Quality and Food Safety Inspectors across multiple Grandiose supermarket locations — providing clear direction, consistent standards, and professional development support that builds the collective capability and performance of the inspection team
- Plan, allocate, and monitor food safety and quality inspection and audit schedules across the store network — ensuring full coverage of all store locations, all process stages, and all critical food safety control points within the defined inspection frequency required by the FSMS
- Review audit and inspection reports produced by the inspector team — checking for consistency, accuracy, completeness, and appropriate severity classification of findings, and providing detailed feedback that continuously raises the standard and reliability of inspection outputs
- Provide structured coaching, targeted training, and constructive performance feedback to inspectors — identifying individual skill gaps, developing improvement plans, and building a team that is capable of conducting audits with the level of technical rigour and professional consistency that Grandiose’s multi-store food safety programme requires
Multi-Store Quality & Food Safety Audits
- Oversee the planning and execution of food safety and quality audits across all Grandiose stores — covering receiving bay operations, cold and ambient storage compliance, fresh food preparation areas, hot food counters, food display conditions, and hygiene standards throughout the customer-facing and back-of-house environments
- Conduct periodic calibration audits alongside inspectors — verifying that inspector assessments are consistent, objective, and aligned with FSMS audit standards, and using calibration findings to adjust inspector training and to improve the reliability of audit scores across the network
- Review all audit and inspection findings — ensuring that non-conformities are accurately classified, clearly described, and supported by sufficient evidence — and ensuring that appropriate, proportionate CAPA are defined, assigned, tracked, and verified as effectively implemented across every store
- Drive continuous improvement in audit effectiveness — using trend analysis of audit data, calibration findings, and regulatory inspection outcomes to identify where audit procedures, checklists, or inspector competencies need development to better detect and prevent food safety risks
Regulatory & FSMS Compliance
- Ensure ongoing adherence to local Dubai and UAE food safety regulations, health and safety legislation, sustainability requirements, and all FSMS certification requirements applicable to Grandiose’s retail food operations — maintaining the company’s full compliance status across all stores at all times
- Act as the primary focal point for regulatory inspections by Dubai Municipality, Dubai Food Safety Department, and other relevant authorities — coordinating inspection preparation, accompanying inspectors during on-site visits, and managing the company’s response to any findings identified during regulatory assessments
- Review and approve written responses to regulatory authority inspection findings — ensuring responses are accurate, complete, professionally presented, and demonstrate a genuine commitment to corrective action that satisfies the regulatory authority’s requirements within stipulated timeframes
- Monitor changes in UAE and Dubai food safety regulations, FSMS certification standards, and industry best practices — proactively updating the company’s FSMS procedures, store operating procedures, and inspector training content to maintain continuous regulatory currency
Complaint, Incident & Product Recall Management
- Oversee the investigation of customer complaints related to food quality and food safety — ensuring each complaint is investigated thoroughly, root cause is correctly identified, CAPA are robust and verifiable, and the complainant receives a professional and timely response that reflects Grandiose’s commitment to food quality and customer satisfaction
- Lead or supervise the investigation of food safety incidents — including suspected contamination events, allergen mislabelling incidents, temperature excursion discoveries, and pest-related findings — ensuring rapid response, thorough documentation, and effective corrective action that prevents recurrence
- Monitor product recalls affecting Grandiose’s food product range — ensuring timely and complete product withdrawal from sale, accurate reconciliation of affected stock, effective communication to store teams, and full documentation of recall execution and closure in compliance with regulatory requirements
- Escalate critical food safety risks to the QHSE Manager promptly and clearly — providing the context, evidence, and recommended actions that enable swift, well-informed management decision-making on serious food safety risks or regulatory compliance issues
Data Analysis, KPI Reporting & Continuous Improvement
- Analyse inspection, audit, complaint, non-compliance, and recall data systematically to identify trends, emerging risks, and systemic food safety weaknesses across the store network — producing weekly and monthly analytical reports for the QHSE Manager that translate raw data into clear, actionable insights
- Track and report on key performance indicators — including audit compliance scores, complaint volumes and resolution rates, CAPA closure rates, regulatory inspection outcomes, and recall effectiveness metrics — providing management with a clear, current view of food safety performance across the Grandiose network
- Apply structured root cause analysis tools — including fishbone diagrams, 5-Why analysis, and fault tree analysis — to food safety non-conformities, complaint clusters, and recurring inspection findings to identify and address the underlying systemic causes rather than just the surface symptoms
- Lead continuous improvement initiatives across Grandiose’s food safety and quality operations — proposing, piloting, and implementing procedural improvements, technology enhancements, and cultural interventions that measurably improve food safety performance, inspector team effectiveness, and compliance consistency across the supermarket network
Food Safety Training & Culture
- Design and lead food safety training programmes for Grandiose store teams — covering HACCP principles, personal hygiene requirements, allergen management, temperature monitoring, pest prevention, cleaning and disinfection procedures, and emergency response — ensuring every food handler across the network has the knowledge and skills to maintain safe food practices every day
- Build and sustain a strong, proactive food safety culture across all Grandiose store locations — championing the principle that food safety is every team member’s responsibility, and creating a culture where food safety concerns are reported promptly, corrective actions are taken seriously, and continuous improvement is genuinely valued
- Evaluate training effectiveness through post-training assessments, subsequent inspection performance, and compliance trend analysis — continuously improving training content and delivery methods to maximise the practical impact of food safety education on store team behaviours and food safety outcomes
Qualifications & Requirements
Education & Certifications
- Bachelor’s degree in Food Technology, Microbiology, Food Science, or an equivalent field from a recognised and accredited university — mandatory minimum educational qualification for this role
- Diploma in Food Safety or a closely related field — required in addition to the bachelor’s degree, demonstrating specific food safety technical training
- NEBOSH International General Certificate (IGC) in Occupational Health and Safety — a mandatory certification requirement for this Quality & Food Safety Supervisor role
Experience Requirements
- 5–8 years of QA/QC inspection and auditing experience in the food retail or food manufacturing sector — with at least 2 years in a supervisory or team leadership role managing quality and food safety inspectors
- Strong, practical knowledge of HACCP, ISO 22000, ISO 45001, ISO 14001, GMP, and GHP as applied in a retail food or food manufacturing environment
- Expertise in audit management, CAPA development and closure, and regulatory compliance management — with experience serving as the company’s focal point for regulatory authority inspections
- Proficiency in food safety data analysis, KPI reporting, and performance tracking — with demonstrated ability to extract meaningful insights from inspection and complaint data and present them clearly to management
About Grandiose Supermarket & Food Safety in Dubai Retail
Dubai’s retail food sector is one of the most regulatory-attentive and consumer-safety-conscious in the GCC — with Dubai Municipality’s Food Safety Department maintaining rigorous inspection standards, a sophisticated regulatory framework, and high public expectations for food quality and hygiene in all retail food environments. For food safety professionals, working in Dubai’s premium supermarket sector offers the professional challenge of managing a complex, multi-store food safety programme across a diverse range of food categories — fresh produce, butchery, deli, bakery, dairy, frozen foods, and prepared foods — each presenting distinct food safety risks and compliance requirements.
Grandiose Supermarket is a well-regarded premium retail brand in Dubai — known for its quality-focused product range and customer service standards. The Quality & Food Safety Supervisor role sits at the heart of how Grandiose protects and delivers on that quality promise across its store network — making it one of the most operationally significant and professionally rewarding food safety leadership positions available in Dubai’s retail food sector for qualified QHSE professionals.
Career Excellence: Join Grandiose Supermarket as Quality & Food Safety Supervisor in Dubai — where your HACCP expertise, ISO 22000 knowledge, NEBOSH certification, inspector leadership capability, and data analysis skills will protect the food safety of thousands of Dubai consumers daily and advance your retail food safety supervisory career in one of the city’s most recognised premium supermarket brands.
Who Should Apply?
- Retail Food Safety Supervisors: With 5–8 years of QA/QC experience in supermarket, food retail, or food manufacturing environments — including 2+ years supervising quality or food safety inspector teams across multiple locations
- HACCP & ISO 22000 Compliance Specialists: With strong food safety management system expertise and a track record of managing audits, driving CAPA closure, and maintaining regulatory compliance in a multi-site food retail or manufacturing operation in the UAE or GCC
- NEBOSH-Certified Food Safety Professionals: Holding a valid NEBOSH IGC and a Food Technology or Microbiology degree — with the analytical, leadership, and technical competencies to lead Grandiose’s multi-store food safety supervision function in Dubai
- QHSE Food Safety Data Analysts: With strong data analysis skills and experience producing KPI reports, trend analyses, and performance dashboards for food safety management — ready to apply analytical rigour to a data-driven continuous improvement role
- Dubai & UAE Food Safety Leaders: Currently based in Dubai or the UAE with direct experience of Dubai Municipality and UAE regulatory inspection management — ready to join one of Dubai’s recognisable supermarket brands as the leader of its food safety inspection and compliance function
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