Raffles The Palm Dubai invites you to join the world of luxury hospitality as Raffles Club Supervisor, overseeing the daily operations of the Raffles Club Lounge, ensuring exceptional service and creating memorable experiences for VIP guests.
 About Raffles The Palm — Legendary Luxury on Palm Jumeirah
Brand Heritage: The birthplace of stories and legends since 1887
Property Details: 340 spacious rooms, suites, and villas, opened in 2021
Location: Western crescent of Palm Jumeirah, the world’s largest man-made island
Design Inspiration: European palatial elegance with handcrafted Italian furniture
Amenities: Private beach, VIP movie theatre, signature restaurants, and banqueting spaces
 Career Impact & Luxury Hospitality Opportunity
Strategic Location: Palm Jumeirah, Dubai — one of the world’s most iconic resort destinations
Technical Ownership: Oversee daily operations of the Raffles Club Lounge for VIP guests
Reporting Line: Reports directly to the Raffles Club Manager
Career Growth: Play a vital role in shaping the resort’s legacy within the Raffles brand
Position Overview
Reporting to the Raffles Club Manager, the Raffles Club Supervisor oversees the daily operations of the Raffles Club Lounge, ensuring exceptional service and creating memorable experiences for VIP guests, from arrival through departure, at one of Dubai’s most storied luxury resort addresses.
Why This Role Matters:Â As Raffles Club Supervisor, you manage and supervise all Club Lounge staff tasks, ensuring maximum guest satisfaction, personally meet and greet all guests, fostering a warm and personalized VIP experience, liaise with the kitchen for food selection during Breakfast, Lunch, Afternoon Tea, and Cocktail Hours, maintain an efficient repeat guest history system while promoting Inter-Hotel sales and in-house facilities, compile, analyze, and control Raffles Club costs and inventory, preparing timely requisitions, and develop and implement training programs to enhance the skills of Club Lounge staff, upholding the highest standards of Raffles’ legendary hospitality legacy.
Key Responsibilities
Lounge Operations & Guest Service
- Manage and supervise all Club Lounge staff tasks, ensuring maximum guest satisfaction
- Oversee the lounge during operating hours, maintaining service standards and atmosphere
- Personally meet and greet all guests, fostering a warm, personalized experience
Guest Relations & Feedback
- Maintain an efficient repeat guest history system and promote Inter-Hotel sales
- Prepare Raffles Club guest welcome letters and monitor guest comment cards and feedback
- Attend to special guest requests and handle complaints with follow-up on corrective actions
Cost Control & Standards
- Compile, analyze, and control Raffles Club costs and inventory
- Ensure the entire range of services offered maintains the highest standard
- Conduct regular audits of Club Lounge services for adherence to established standards
Team Leadership & Development
- Appraise the appearance, discipline, and efficiency of all staff under direct supervision
- Develop and implement training programs to enhance staff skills
- Prepare efficient work and vacation schedules considering occupancy and forecasts
Qualifications & Requirements
Educational Requirements
- Post-Secondary school education or Diploma from School for Tourism & Hotel Management
Experience Requirements
- Minimum 1-2 years of relevant experience in customer service/guest relations
Essential Skills
- Good level of engagement with guests
- Ability to work cohesively as a team with a multi-cultural workforce
- Excellent communication skills
- High level of integrity, enthusiasm, dedication, and support for continuous improvement
- Good knowledge of Front Office and F&B Operations
About Raffles Hotels & Resorts
Raffles, the birthplace of stories and legends since 1887, is a legendary brand steeped in history and loved by generations past, present, and future. Raffles The Palm Dubai, opened in 2021 on the western crescent of Palm Jumeirah, embodies the spirit of this legendary brand, celebrated for its storied heritage and hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field, with talent playing a vital role in shaping the resort’s legacy.
Career Excellence: Deliver legendary VIP guest experiences at one of Dubai’s most storied luxury resort addresses, within a brand celebrated worldwide since 1887.
Who Should Apply?
- Luxury Hospitality Supervisors:Â With 1-2 years of guest relations or customer service experience
- VIP Guest Relations Specialists:Â Skilled at personalized, high-touch guest engagement
- Front Office & F&B Professionals:Â With good knowledge across both operational areas
- Tourism & Hotel Management Graduates:Â Holding relevant diploma-level education
- Multicultural Team Players:Â Comfortable working across a diverse, international workforce
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