At Josephine, a waterfront Mediterranean restaurant at Rixos Premium Dubai in JBR, the guest experience begins before the first dish reaches the table. We’re looking for an elegant, warm, and confident Restaurant Receptionist (Hostess) who will be the first and last point of contact for guests, setting the tone for the Josephine experience from reservation to departure.
About Josephine
Concept: A waterfront Mediterranean restaurant inspired by the sea and maritime life
Origin: Originating on the shores of Istanbul’s Golden Horn, now in Dubai
Cuisine: Vibrant coastal flavours, fresh seafood, and generous sharing dishes
Setting: An elegant day-to-night dining experience overlooking the Arabian Gulf
Career Opportunity in UAE Luxury Restaurant Hospitality
Strategic Location: JBR, Dubai — a premier waterfront dining and lifestyle destination
Brand Heritage: Part of Rixos Hotels & Resorts’ “ALL Inclusive, ALL Exclusive” luxury concept
Guest-Centric Culture: Recognizing returning guests, VIPs, and special occasions
Career Growth: Committed to Talent, Growth, and Value Creation within Rixos Hotels & Resorts
Position Overview
This Restaurant Receptionist (Hostess) role involves welcoming every guest warmly, managing reservations, enquiries, confirmations, and special requests accurately. You will maintain an organised seating plan, coordinate with restaurant management and the service team, manage waiting guests during peak periods, maintain guest profiles and preferences, and handle telephone, email, and online enquiries with professionalism and confidence.
Why This Role Matters:Â As Restaurant Receptionist at Josephine, you become the first and last impression of a distinctive waterfront Mediterranean dining experience, shape how every guest feels from the moment they book to the moment they leave, build genuine guest relationships by remembering names, faces, and preferences, apply premium restaurant reservation systems like SevenRooms or OpenTable, and play a defining role in building Josephine’s personality and loyal following within Dubai’s luxury dining scene.
Key Responsibilities
Guest Welcome & Reservations Management
- Welcome every guest warmly, creating an immediate sense of recognition and hospitality
- Manage restaurant reservations, enquiries, confirmations, and special requests accurately
- Maintain an organised and effective seating plan to maximise capacity while protecting guest experience
- Escort guests to their tables and ensure a smooth handover to the service team
Guest Relations & Communication
- Coordinate closely with restaurant management and the service team on table availability and preferences
- Manage waiting guests professionally during peak periods with realistic updates
- Maintain accurate guest profiles, preferences, and reservation notes in the reservation system
- Recognise returning guests, VIPs, and special occasions, communicating relevant details to the team
- Handle telephone, email, and online enquiries with professionalism and confidence
Presentation & Feedback
- Provide guests with accurate information on menus, hours, dress codes, and events
- Support guest relationship and database-building initiatives
- Maintain an immaculate reception and entrance area
- Assist with guest feedback and ensure concerns are communicated quickly to management
Qualifications & Requirements
Experience Requirements
- Previous experience as a Restaurant Hostess, Receptionist, or Guest Relations professional within a premium restaurant, luxury hotel, beach club, or lifestyle hospitality concept
- Experience with restaurant reservation systems such as SevenRooms, OpenTable, or similar highly desirable
Essential Skills
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Excellent grooming and professional presentation
- Fluency in English essential; Russian, Arabic, French, or Turkish an advantage
Preferred Qualifications
- Previous experience within the UAE luxury dining market is desirable
About Rixos Hotels & Resorts
Established in 2000 in Turkey, Rixos pioneers the “ALL Inclusive, ALL Exclusive” concept, inviting guests to discover a world of possibilities through luxurious stays, global culinary delights, live entertainment, spa and wellness journeys, and fun-filled kids and teens activities. At Josephine, you’ll be much more than the person managing the door or reservations — you’ll be the beginning of every guest’s experience and an important part of building the restaurant’s personality and loyal following. Rixos Hotels & Resorts is committed to Talent, Growth, and Value Creation.
Career Excellence: Shape unforgettable first impressions at a distinctive waterfront Mediterranean restaurant in JBR.
Who Should Apply?
- Experienced Luxury Hospitality Hosts:Â With premium restaurant, hotel, or beach club background
- Reservation System Specialists:Â Skilled with SevenRooms, OpenTable, or similar platforms
- Multilingual Guest Relations Professionals:Â Fluent in English with additional languages a plus
- Warm, Composed Communicators:Â Calm under pressure with strong telephone and written etiquette
- UAE Luxury Dining Market Professionals:Â Familiar with premium hospitality standards in Dubai
Recently Opening Job👇
