EDMP, a technology-driven company transforming the energy sector through smart metering and grid management solutions, is hiring an Order Fulfillment Manager in Dubai to oversee end-to-end order management, coordinate order processing from receipt to delivery, collaborate with sales, logistics, finance, and customer service teams, and drive continuous optimization of fulfillment workflows.
About the Company — EDMP’s Energy Technology Focus
Core Business: Smart meters, Meter Data Management Systems (MDMS), and Head End Systems (HES)
Product Portfolio: Billing and prepayment solutions, advanced network management tools
Global Reach: Expertise spanning the Middle East, Africa, and other regions
Mission Focus: Reducing energy losses and enabling real-time, data-driven decision-making
Sustainability Commitment: Enabling a more sustainable energy future through precise solutions
Career Impact & Order Operations Opportunity
Strategic Location: Dubai — a regional hub for energy technology and utility innovation
Cross-Functional Ownership: Align delivery schedules and resolve order issues across departments
Data-Driven Focus: Analyze fulfillment performance and identify process improvements
Career Growth: Build expertise in order management within a growing energy technology company
Position Overview
The Order Fulfillment Manager is a full-time, on-site role based in Dubai, United Arab Emirates, responsible for overseeing end-to-end order management and fulfillment operations. This role includes coordinating order processing from receipt to delivery, ensuring accuracy of documentation, and maintaining up-to-date records in internal systems, while collaborating with sales, logistics, finance, and customer service teams to align delivery schedules and meet service-level commitments.
 Why This Role Matters: As Order Fulfillment Manager at EDMP, you own the full order lifecycle from receipt through delivery for a growing energy technology company, collaborate cross-functionally with sales, logistics, finance, and customer service to meet service-level commitments, analyze fulfillment performance and KPIs to drive continuous process improvement, manage customer and partner communication, including order updates and escalations, ensure compliance with company policies and regional regulations across the Middle East and Africa, and build a career supporting the smart metering and grid technology sector’s growth.
Key Responsibilities
Order Management & Documentation
- Oversee end-to-end order management and fulfillment operations
- Coordinate order processing from receipt to delivery, ensuring documentation accuracy
- Maintain up-to-date records in internal systems
Cross-Functional Coordination
- Collaborate with sales, logistics, finance, and customer service teams to align delivery schedules
- Resolve order issues and meet service-level commitments across departments
Performance Monitoring & Process Improvement
- Monitor order status and analyze fulfillment performance
- Identify process improvements and ensure compliance with company policies and regional regulations
Customer & Partner Communication
- Communicate with customers and partners regarding order updates
- Manage escalations and support continuous optimization of fulfillment workflows
 Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in business, supply chain management, operations, or a related field is preferred
Experience Requirements
- Relevant experience in logistics, supply chain, or operations within technology or utilities sectors is beneficial
Essential Skills
- Strong order management and order processing skills, including experience with ERP or order management systems
- Effective communication and customer service skills for internal teams and external stakeholders
- Solid analytical skills to interpret data, track KPIs, and recommend process improvements
- Organizational and time-management skills to handle multiple orders, deadlines, and priorities
- Proficiency in MS Office tools; familiarity with inventory, billing, or CRM systems is an advantage
- Ability to work collaboratively in a multicultural environment and adapt to evolving business needs
About EDMP
EDMP is a technology-driven company transforming the energy sector through smart metering and grid management solutions. The company focuses on sustainability, operational efficiency, and innovation, helping utilities worldwide optimize energy use and improve performance. Its portfolio includes smart meters, Meter Data Management Systems (MDMS), Head End Systems (HES), billing and prepayment solutions, and advanced network management tools that enhance grid reliability and billing accuracy, with expertise spanning the Middle East, Africa, and other regions.
Career Excellence: Build an order management career within a growing energy technology company driving sustainability and data-driven innovation across global utility markets.
Who Should Apply?
- Order Management Professionals:Â With ERP and order processing system experience
- Supply Chain & Logistics Coordinators:Â Experienced in technology or utilities sectors
- Operations Managers:Â Skilled in KPI tracking and process improvement
- Customer Service-Oriented Professionals:Â Comfortable managing escalations and stakeholder communication
- Multicultural Team Players:Â Adaptable to evolving business needs in a global organization
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