Johnson & Johnson MedTech — the world’s most broadly-based healthcare company, fuelled by innovation at the intersection of biology and technology — is seeking an expert Field Service Engineer, Electrophysiology (MEA) based in Dubai. You will provide expert technical assistance and high-quality service for Electrophysiology customers across the Middle East & Africa (MEA) region — managing the full service lifecycle including new EP system installations, 3D cardiac mapping system support, preventive maintenance, emergency repairs, RF generator servicing, and new product launch support across a 50–70% regional travel role.
About J&J MedTech — Electrophysiology Division
Company: Johnson & Johnson — the world’s most broadly-based healthcare company, delivering breakthroughs in Innovative Medicine and MedTech
EP Speciality: Electrophysiology systems — 3D cardiac mapping systems, RF generators, and associated diagnostic equipment
Regional Scope: Middle East & Africa (MEA) — a high-growth cardiac care market requiring expert field service support
Service Lifecycle: New system installations, preventive maintenance, system upgrades, emergency repairs, and new product launch support
Travel: Approximately 50–70% regional travel across the MEA market — Dubai-based hub role
J&J MedTech — Innovating Healthcare Across MEA
Global Scale: Johnson & Johnson is uniquely positioned to innovate across the full spectrum of healthcare solutions — from Innovative Medicine to next-generation MedTech that is smarter, less invasive, and more personalized
MEA Growth: The Middle East and Africa cardiac care market is expanding rapidly — with growing demand for Electrophysiology EP system expertise in hospitals and catheterization laboratories across the region
Impact: Every field service call you make helps patients on their journey to wellness — EP system reliability and uptime in cardiac care settings has direct consequences for patient outcomes
Career Development: J&J provides structured learning, development, and career advancement opportunities within a globally diverse and inclusive MedTech environment
Position Overview
This Field Service Engineer, Electrophysiology (MEA) role at Johnson & Johnson MedTech in Dubai is a senior field service position covering the full EP system service lifecycle across the Middle East and Africa. Responsibilities include acting as primary contact for customer service requests, independently performing on-site installations of new EP systems, planned preventive maintenance, system upgrades and urgent repairs, supporting new EP product launches, providing technical support to customers, distributors, and internal teams, managing spare parts logistics, handling service contract and warranty management, and collaborating with the commercial franchise and distributor network across the MEA region — with approximately 50–70% travel.
Why This Role Matters: As Field Service Engineer for Electrophysiology at J&J MedTech in Dubai, you are the technical expert who keeps the cardiac EP systems — 3D mapping systems, RF generators, diagnostic equipment — running at the reliability and performance levels that cardiac care teams depend on to treat patients with arrhythmias and other heart conditions across the Middle East and Africa, apply 3+ years of EP field service expertise within a genuinely mission-driven environment where your technical competence directly supports patient care — knowing that an EP system you installed correctly, maintained to standard, and responded to urgently is enabling physicians to perform cardiac procedures safely and effectively, join Johnson & Johnson — the world’s most trusted healthcare company — in a MEA-region field service role that combines deep Electrophysiology technical expertise with the regional engagement, relationship-building, and commercial partnering responsibilities that make this role genuinely varied and professionally rewarding, build a specialist MedTech career credential in Electrophysiology field service that is recognized globally — J&J MedTech experience in cardiac EP systems is among the most respected and transferable technical profiles in the medical devices and MedTech industry worldwide, and work across the Middle East and Africa with hospitals, catheterization laboratories, cardiologists, and distributors — developing a regional professional network and technical authority that positions you for senior field service, applications specialist, and technical sales roles in J&J’s global MedTech organisation.
Key Responsibilities
Customer Service Management & Field Service Delivery
- Act as the primary point of contact for EP customer service requests — logging and managing cases from initiation to resolution to ensure timely and effective support
- Independently perform on-site service activities including installation of new EP systems, planned preventive maintenance, system upgrades, and urgent emergency repairs
- Provide effective technical support to customers, distributors, and internal J&J teams — understanding customer needs to deliver value-added EP service
- Travel extensively within the Middle East & Africa region to support customers — approximately 50–70% of working time spent in the field
New EP Product Launch Support
- Play a key role in the launch of new Electrophysiology products — managing their installation, providing initial technical support, and training customers to ensure successful clinical adoption
- Support new EP system introductions across the MEA region — working closely with the commercial franchise and J&J product teams to deliver seamless customer launch experiences
- Develop and maintain deep technical knowledge of J&J’s Electrophysiology product portfolio — 3D cardiac mapping systems, RF generators, and associated diagnostic equipment
- Provide technical expertise during new product evaluations, site assessments, and first-in-market installations across MEA hospital and catheterization laboratory environments
Logistics, Administration & Contract Management
- Monitor and manage the movement of spare parts across the MEA region to ensure availability for rapid service response and preventive maintenance scheduling
- Handle administrative duties including preparing service quotes, processing work orders, invoicing, and managing shipping logistics for EP system components
- Monitor warranty periods and service contracts — following up proactively with customers on renewals to ensure continuous service coverage across the region
- Maintain accurate service records, case documentation, and technical reports in line with J&J compliance guidelines and quality standards
MEA Collaboration & Stakeholder Engagement
- Partner effectively with the J&J commercial franchise, regional distributors, and other business partners across the MEA region to deliver a seamless, consistent customer experience
- Build and maintain strong technical relationships with cardiologists, catheterization lab technicians, biomedical engineers, and hospital procurement teams across MEA
- Coordinate with MEA distributors and channel partners to ensure service delivery standards are consistently maintained across all customer accounts
- Communicate technical findings, service outcomes, and customer feedback to J&J internal teams to support continuous product and service improvement
Qualifications & Requirements
Educational Requirements
- University / Bachelor’s Degree in Biomedical Engineering, Electrical Engineering, or Electronic Engineering (REQUIRED)
Experience Requirements
- 3+ years of related field service experience in MedTech, medical devices, or biomedical equipment (REQUIRED)
- Demonstrated experience with Electrophysiology systems — 3D cardiac mapping systems, RF generators, and associated diagnostic equipment — strongly preferred
- Willingness and ability to travel approximately 50–70% within the Middle East and Africa region as required by the role
Core Competencies
- Customer-centric, outward-looking mindset — always focused on delivering value and resolving customer issues effectively and empathetically
- Business and results-driven approach — understanding the commercial impact of service delivery quality on J&J’s MEA business performance
- Strong interdependent partnering ability — working effectively with distributors, commercial teams, and hospital stakeholders across diverse MEA markets
- Active team player with prudent risk-taking approach and strong analytical reasoning and technical troubleshooting skills
About Johnson & Johnson MedTech
Johnson & Johnson is the world’s most broadly-based healthcare company — fuelled by innovation at the intersection of biology and technology. Through its MedTech division, J&J is developing the next generation of smarter, less invasive, and more personalized treatments — with the unique capability to innovate across the full spectrum of healthcare solutions and deliver the breakthroughs of tomorrow. In the Middle East and Africa, J&J MedTech’s Electrophysiology portfolio supports cardiac care teams across the region — and the Field Service Engineer role in Dubai is at the heart of ensuring that EP systems perform reliably, safely, and at the clinical standard that patients and physicians depend on. Joining J&J means joining a company guided by Our Credo — a commitment to employees, patients, and communities that has defined J&J’s culture for over 130 years.
Career Excellence: Join J&J MedTech as Field Service Engineer Electrophysiology in Dubai — where your EP systems expertise, 3D cardiac mapping knowledge, and MEA regional service capability directly contribute to patient care across the Middle East and Africa.
Who Should Apply?
- Electrophysiology Field Service Engineers: With 3+ years of EP system service experience — 3D cardiac mapping systems, RF generators, and diagnostic equipment
- Biomedical / MedTech Field Service Engineers: With UAE or MEA regional service experience and a strong cardiovascular or cardiac devices technical background
- Cardiac EP System Specialists: With catheterization laboratory installation, preventive maintenance, and emergency repair experience for EP imaging and mapping systems
- MEA Region Field Service Engineers: Comfortable with 50–70% regional travel across the Middle East and Africa, with strong distributor and hospital relationship management experience
- New Product Launch Support Engineers: Experienced supporting MedTech product introductions — installation, training, and clinical adoption support for hospital and catheterization laboratory customers
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