Etex, a global leader in high-performance building solutions, is seeking a Korean-speaking professional to join its Dubai office as the key connection between customers, factories, logistics providers and internal stakeholders. This individual contributor role manages the complete order-to-delivery cycle for Korea business operations.
About the Role — Order Management & Customer Service
Core Function: Managing the complete order-to-delivery cycle for accurate, timely order processing
Coordination Scope: Working with manufacturing sites, logistics partners and customers
Sales Administration: Preparing invoices, product certificates, technical documentation and delivery records
Reporting Line: Reporting directly to the Customer Service Manager (individual contributor role)
About Etex — Inspiring New Ways of Living
Legacy: Over 100 years of experience manufacturing high-performance building solutions
Culture: A diverse, inclusive global team of over 13,500 individuals
Sustainability: Committed to the ‘Road to Sustainability 2030’ vision
Work Style: Hybrid arrangement with 3 days in office and 2 days working from home
Position Overview
This Korean-speaking Customer Service & Order Management role involves managing the complete order-to-delivery cycle, coordinating shipment schedules with factories and logistics providers, monitoring order status and resolving issues proactively, preparing and validating sales and shipping documentation, supporting monthly sales closing and Accounts Receivable follow-up, and providing administrative support to the Korea business operations.
Why This Role Matters: As the Korean-speaking Customer Service & Order Management contact at Etex, you serve as the vital link between Korean customers, factories and logistics partners, ensuring orders flow smoothly from placement to delivery, apply strong attention to detail across sales documentation, invoicing and Accounts Receivable processes, build trusted long-term relationships with customers through professional, responsive service, support process improvements across supply chain coordination, and grow within a global building solutions leader with over a century of industry experience.
Key Responsibilities
Customer Service & Order Management
- Manage the complete order-to-delivery cycle, ensuring accurate and timely processing
- Coordinate with manufacturing sites, logistics partners and customers for smooth delivery execution
- Monitor order status and proactively communicate updates, resolving issues before they impact customers
- Build strong, trusted relationships with customers to enhance satisfaction and long-term partnerships
Logistics & Supply Chain Coordination
- Coordinate shipment schedules and delivery activities with factories and logistics providers
- Track and manage delivery performance to ensure on-time fulfillment
- Support import/export documentation requirements and shipping processes
- Collaborate with supply chain stakeholders on process improvements and efficiency
Sales Administration & Documentation
- Prepare, validate and maintain invoices, product certificates, technical documentation and delivery records
- Support monthly sales closing activities and assist with tax invoice processing and AR follow-up
- Ensure data accuracy and compliance across customer, sales and logistics records
Business Support
- Provide administrative support to the Korea business operations
Qualifications & Requirements
Language & Nationality Requirements
- South Korean national currently based in the UAE, or highly proficient in Korean (written and spoken)
- Professional proficiency in English
Experience Requirements
- Minimum 3 years experience in Customer Service, Order Management, Logistics/Supply Chain Coordination, or Sales Administration
Essential Skills
- Strong ability to manage multiple priorities while maintaining accuracy and attention to detail
- Excellent communication and stakeholder management skills
- Proactive problem-solving mindset with the ability to work independently
Preferred Qualifications
- Degree in Business Administration, Supply Chain Management, Logistics or a related discipline
- Experience working in a multinational or international business environment
- Knowledge of SAP, particularly MM and SD modules
- Understanding of Accounts Receivable, invoicing and sales administration processes
- Familiarity with import/export and logistics documentation
About Etex
Join Etex, a global leader with over 100 years of experience manufacturing high-performance building solutions, whose purpose is to inspire new ways of living. With a diverse, inclusive team of over 13,500 individuals worldwide, Etex is committed to sustainability through its ‘Road to Sustainability 2030’ vision, offering employees a hybrid work arrangement, strong development opportunities, and a culture built on care, teamwork and equal opportunity.
Career Excellence: Bridge Korean customers and global operations within a century-old building solutions leader.
Who Should Apply?
- Korean-Speaking Professionals: With 3-7 years in customer service or order management
- Logistics & Supply Chain Coordinators: Comfortable managing shipment schedules and documentation
- Sales Administration Specialists: Experienced with invoicing, AR follow-up and compliance
- SAP MM/SD Users: Familiar with order and logistics systems in a multinational environment
- Bilingual Korean-English Candidates: Confident managing multiple priorities independently
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