Caterpillar Inc. is hiring a Shipping & Logistics Coordinator in Dubai to manage end-to-end inbound and outbound shipments across the Middle East business. The role ensures customs and trade compliance, accurate shipping documentation, coordination with freight forwarders and customs brokers, shipment visibility through tracking tools, and on-time delivery of customer orders.
About Caterpillar — Global Industrial Leader
Market Position: World-leading manufacturer of construction and mining equipment, engines, and industrial solutions
Regional Scope: Coordinates logistics, freight, and customs operations across the Middle East
Operational Excellence: Works with freight forwarders, customs brokers, and 3PL providers across air, sea, and road networks
Global Reach: Supports inbound and outbound shipments connecting UAE operations to international markets
Distribution Strength: Strong cross-functional coordination with Warehouse, Operations, Customer Service, and Finance
Career Growth & Logistics Opportunity
Strategic Location: Dubai — key logistics and trade hub for the Middle East region
Industry Leadership: Build a career with a Fortune 100 global equipment and logistics leader
Compliance Focus: Lead UAE Customs, Free Zone, and international trade compliance initiatives
Career Growth: Opportunity to work across shipment execution, documentation, and vendor management
Position Overview
This Shipping Coordinator role manages the complete shipment lifecycle across air, sea, road, and courier networks for Caterpillar’s Middle East operations. You will prepare and validate export documentation, ensure UAE Customs and Free Zone compliance, monitor shipment progress, resolve transportation exceptions, and produce logistics KPI reports covering on-time delivery, transit performance, and documentation accuracy.
Why This Role Matters: As Shipping Coordinator at Caterpillar, you manage critical logistics operations connecting the Middle East to global supply chains, ensure customs and trade compliance across multiple jurisdictions, act as the key link between Logistics, Operations, Finance, and external freight partners, drive continuous improvement in shipment visibility and delivery performance, and build a long-term career with a globally recognized industrial leader.
Key Responsibilities
Shipment Coordination
- Coordinate end-to-end inbound and outbound shipments across air, sea, road, and courier networks
- Manage shipment bookings with freight forwarders and logistics providers
- Monitor shipment progress from origin to final destination
- Resolve shipment delays, documentation issues, and transportation exceptions proactively
Export & Import Documentation
- Prepare and validate Commercial Invoices, Packing Lists (CIPL), certificates, and declarations
- Verify commodity descriptions, HS codes, values, origin information, and Incoterms
- Support customs clearance through accurate and timely documentation submission
- Maintain audit-ready shipping and compliance records
Customs & Trade Compliance
- Ensure compliance with UAE Customs regulations and Free Zone requirements
- Coordinate customs mapping and product classification activities
- Support import and export compliance across multiple regions
- Assist with customs audits, investigations, and corrective actions
Tracking, Reporting & Vendor Management
- Maintain shipment trackers and produce logistics KPI reports (OTD, backlog, transit performance)
- Act as primary contact for freight forwarders and transportation providers
- Monitor carrier performance against agreed service levels
- Support freight cost tracking and logistics efficiency initiatives
Qualifications & Requirements
Educational Requirements
- Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, International Trade, or related field
Experience Requirements
- 5-7 years of experience in logistics, shipping, import/export coordination, or freight forwarding
- Experience managing international shipments and customs documentation
- Oil & Gas or industrial/manufacturing sector experience is highly desirable
Essential Skills
- Strong knowledge of UAE Customs, Free Zone requirements, and Incoterms
- Proficiency with ERP systems (Syteline preferred) and Microsoft Excel
- Strong attention to detail and documentation accuracy
- Excellent communication and stakeholder management skills
- Analytical, proactive approach to problem-solving and process improvement
About Caterpillar Inc.
Join Caterpillar, a global leader in construction and mining equipment, engines, and industrial solutions, coordinating logistics for Middle East operations. The role connects Logistics, Warehouse, Operations, Customer Service, Finance, and Quality teams, ensuring efficient material movement, regulatory compliance, and exceptional customer service across a full-time, office-based position in Dubai, UAE.
Career Excellence: Build your logistics career with a Fortune 100 global equipment manufacturer with regional reach and industry-leading operations.
Who Should Apply?
- Logistics Professionals: With 5-7 years of freight, shipping, or supply chain coordination experience
- Customs & Trade Compliance Specialists: Familiar with UAE Customs and Free Zone regulations
- Freight Forwarding Coordinators: With experience managing carriers and 3PL providers
- Supply Chain Graduates: With relevant industrial or manufacturing sector exposure
- Import/Export Documentation Specialists: Skilled in HS codes, Incoterms, and shipping paperwork
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