A leading Testing, Inspection & Certification (TIC) organisation is hiring a New Product Development & Sustainability Manager in Dubai, UAE. This strategic role is responsible for developing, commercialising, and scaling new service offerings across Sustainability, Food, Second-Party Audits, Supply Chain Assurance, and Training within the Middle East, Caspian, and Africa (MCA) region — acting as the critical bridge between Global Product Lines, Regional Operations, and Country Sales Teams to transform global initiatives into sustainable revenue streams.
About the Role — NPD & Sustainability Manager MCA Region
Region: Middle East, Caspian, and Africa (MCA) — a strategic, multi-country growth region
Function: New Product Development, Commercialisation, and Sustainability Services
Scope: Sustainability, Food Certification, Second-Party Audits, Supply Chain Assurance, ESG, Training
Reporting: Reports directly to VP Certification — MCA
Client Base: Multinational clients, major suppliers, strategic accounts, and global framework agreement holders
Career Opportunity & Why This Role in Dubai UAE
Strategic Impact: Shape new service revenue streams across a multi-country MCA region with global reach
Commercial Ownership: Full go-to-market responsibility from business case to product launch to revenue generation
Sustainability Leadership: Act as the regional focal point for ESG, sustainability, and supply chain assurance services
Market Growth: TIC and sustainability services among the fastest-growing sectors in the UAE and broader MCA region 2026
Position Overview
The New Product Development & Sustainability Manager in Dubai is a senior commercial and product leadership role within the MCA regional team. You will identify market opportunities, develop go-to-market strategies, lead pilot projects and service launches, and drive adoption of new offerings across sustainability, food safety certification, second-party audits, supply chain assurance, and training disciplines. Acting as the bridge between global product lines and country sales teams, you will maximise the value of existing global SLAs with multinational clients — ensuring their deployment and execution across MCA countries while building new revenue through service commercialisation, strategic account expansion, and regional competency development programs.
Why This Role Matters: As New Product Development & Sustainability Manager in Dubai, you directly build the revenue foundation of your organisation’s MCA regional business for the coming decade. You will commercialise new sustainability and food certification services that address the ESG and supply chain assurance needs of the world’s most demanding multinational clients, deploy global framework agreements across MCA countries — turning signed contracts into real revenue, develop second-party supplier audit programs that protect your clients’ supply chains from risk, build training portfolios in sustainability, food safety, and ESG that create long-term client capability and loyalty, and establish yourself as the definitive regional expert and commercial leader for TIC services across the Middle East, Caspian, and Africa.
Key Responsibilities
New Product Development & Market Commercialisation
- Identify market opportunities and develop new service offerings across Sustainability, Food Certification, Second-Party Audits, Supply Chain Assurance, and Training in the MCA region
- Develop detailed business cases and go-to-market strategies for each new service offering — including competitive positioning, pricing frameworks, and target client segments
- Coordinate pilot projects and service launches across MCA countries — managing cross-functional stakeholders to ensure timely, commercially successful product introductions
- Monitor market trends, evolving customer needs, regulatory developments, and competitor activities — translating intelligence into actionable product development priorities
Regional Service Adoption & Country Capability Building
- Drive adoption of new services across MCA countries — supporting country teams in building the technical competence and sales capability required to deliver and sell each service
- Facilitate best-practice sharing and structured knowledge transfer across MCA country operations to accelerate service delivery consistency and quality
- Act as the regional focal point for sustainability initiatives — coordinating ESG service development, client sustainability reporting support, and regulatory compliance guidance
- Support countries in overcoming operational and commercial barriers that prevent the effective launch and scaling of new service offerings
Second-Party Audits & Supply Chain Assurance
- Develop structured second-party supplier audit programs for strategic multinational clients — designing programme scope, methodology, reporting, and corrective action frameworks
- Promote supplier qualification and supply chain risk management services across MCA as standalone revenue streams and add-on services to existing client relationships
- Collaborate with global product lines to align second-party audit offerings with international standards and multinational client expectations across the MCA region
Global Framework Agreement Deployment & Strategic Account Management
- Lead the implementation of global framework agreements and strategic client contracts across MCA countries — ensuring coordinated deployment, consistent service delivery, and revenue realisation
- Engage proactively with country teams to identify and activate revenue opportunities under existing global SLAs signed with multinational clients and major suppliers
- Track utilisation, deployment progress, and revenue generated from global contracts — reporting to VP Certification with clear performance metrics and improvement recommendations
- Develop account expansion strategies with multinational clients and suppliers — growing wallet share and deepening service relationships across MCA markets
Training Portfolio Development & Client Engagement
- Develop and manage training portfolios covering sustainability, food safety, supplier audits, ESG, and related professional disciplines for MCA region clients
- Create regional competency development programmes that build client and country team capability in priority service areas aligned with market demand
- Support key client meetings, commercial tenders, and proposal development — building strong relationships with major customers, industry associations, and certification scheme owners
- Collaborate closely with country sales teams to achieve regional growth targets — generating measurable revenue from new services and strategic account expansion
Qualifications & Requirements
Education
- Bachelor’s Degree in Engineering, Environmental Science, Food Science, Sustainability, Business Administration, or a closely related field — required for this senior management role
- Master’s Degree in a relevant discipline is preferred and will be a meaningful competitive advantage for candidates at this seniority level
Experience Requirements
- Minimum 8 to 10 years of experience within TIC (Testing, Inspection & Certification), Sustainability, Food Certification, Supply Chain Assurance, or professional Consulting environments
- Proven track record in business development and product commercialisation — demonstrated by measurable revenue generation from new services or strategic market expansion
- Experience managing multinational clients and strategic accounts across complex, multi-stakeholder commercial relationships
- Demonstrated experience working effectively across multiple countries and diverse cultures in a regional or international commercial leadership capacity
Essential Skills & Competencies
- Strong commercial acumen and go-to-market capability — able to move from market insight to business case to revenue-generating service launch independently
- Deep knowledge of sustainability, ESG frameworks, food safety standards, supply chain assurance, and certification scheme requirements relevant to MCA region clients
- Exceptional stakeholder management and relationship-building skills — comfortable engaging with C-suite clients, global product teams, country managers, and scheme owners
- Excellent written and verbal communication in English — for proposals, presentations, tenders, and strategic client engagements across diverse MCA markets
- Analytical mindset with the ability to develop KPI-driven business cases, track contract utilisation, and report on revenue performance with clarity and precision
Key Performance Indicatorsfor This Role
- Revenue generated from new services launched across MCA countries
- Revenue generated from global SLA and framework agreement deployment
- Number of new services successfully launched across the MCA region
- Number of second-party audit programmes designed and deployed
- Regional pipeline development and growth — new opportunities identified and progressed
About New Product Development & TIC Careers in Dubai UAE
Dubai is the strategic commercial hub for the Middle East, Caspian, and Africa region — and the New Product Development & Sustainability Manager role based here represents one of the most commercially significant positions available in the UAE’s TIC and sustainability services sector in 2026. With multinational clients demanding increasingly robust ESG reporting, food safety certification, supply chain transparency, and sustainability assurance, the demand for professionals who can develop, commercialise, and scale these services across a diverse multi-country region has never been greater. This role offers genuine senior leadership impact, direct commercial ownership, and the platform to shape a fast-growing service portfolio that addresses some of the world’s most pressing business challenges.
Career Excellence: Lead new product development and sustainability commercialisation across the MCA region from Dubai — building the service portfolio and revenue streams that define the next chapter of your organisation’s regional growth.
Who Should Apply?
- TIC Industry Professionals: With 8–10 years in Testing, Inspection & Certification and a proven track record in product commercialisation and business development across MCA or similar regions
- Sustainability & ESG Managers: With multinational client management experience and the ability to develop and commercially launch sustainability and supply chain assurance services
- Food Certification Business Development Leaders: Experienced in food safety certification, second-party audits, and supply chain risk management — seeking a strategic regional leadership role in Dubai
- Product Commercialisation Managers: From consulting, TIC, or professional services backgrounds with strong go-to-market expertise and multi-country commercial leadership experience
- Regional Strategy Leaders: With MCA, MENA, or Africa market experience and the commercial drive to build new service revenue streams across complex, diverse geographies
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