Operations is the beating heart of Amazon. This key part of the business ensures orders are fulfilled and dispatched efficiently so customers get their items on time. We are hiring an FC Operations Manager in the United Arab Emirates to lead other managers and create the operational plan that helps teams meet their targets, driving operational excellence in safety, quality, and productivity across our sites.
About Customer Fulfillment (CF) at Amazon
Origin: Where it all started for Amazon, scaled from booksellers to a global team
Scale: Handles more than 1.5 million orders every day
Role in Network: Fulfillment Centers are often called the “First Mile” — where most packages begin their journey
Focus: Managing dynamic inventory and facilitating speedy deliveries round the clock
Career Opportunity in UAE Operations Leadership
Strategic Location: United Arab Emirates — a key node in Amazon’s fast-paced global Operations network
Cross-Functional Role: Key link between finance, safety, and operations integration teams
Leadership Development: Mentor and coach Area Managers to become the best managers they can be
Career Growth: Contribute to new ways to innovate at your site within Amazon’s global network
Position Overview
This FC Operations Manager role involves managing and developing a team of Area Managers, leading operational teams on a shift, and positively impacting site performance. You will analyze shift performance against business objectives, put actions in place to improve operational excellence, work closely with support teams including HR, Finance, Health and Safety, and Security, and design and deliver initiatives across sites to improve operational performance.
Why This Role Matters: As FC Operations Manager at Amazon, you lead teams at the heart of one of the world’s most sophisticated fulfillment networks, drive operational excellence across safety, quality, and productivity that directly impacts customer experience, mentor and develop Area Managers into stronger leaders, deep dive into performance and risk metrics to prepare for shifting demand, and contribute to Amazon’s mission of delivering a bigger, better product range quickly and affordably.
Key Responsibilities
Team Leadership & Shift Management
- Manage and develop a team of Area Managers
- Lead operational teams on a shift, deal with issues, and positively impact site performance
Performance Analysis & Operational Excellence
- Analyse shift performance against relevant business objectives
- Put in place actions to improve operational excellence
- Design and deliver initiatives across sites to improve operational performance
Cross-Functional Collaboration
- Work closely with support teams including HR, Finance, Health and Safety, and Security
- Serve as a key link between finance, safety, and operations integration teams
Qualifications & Requirements
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement, or lean techniques experience
About Working at Amazon Customer Fulfillment
Customer Fulfillment (CF) is where it all started for Amazon, scaling up from a humble team of booksellers to a sophisticated global team handling more than 1.5 million orders every day. Fulfillment Centers are the heart of Amazon’s fast-paced Operations network, sometimes referred to as the “First Mile” because it’s where most Amazon packages start their journey. Amazon’s inclusive culture empowers Amazonians to deliver the best results for customers, with workplace accommodations available for candidates who need support during the application and hiring process.
Career Excellence: Lead operational excellence at the heart of Amazon’s global fulfillment network in the UAE.
Who Should Apply?
- Experienced Operations Managers:Â With 3+ years managing teams and driving performance
- Fulfillment & Logistics Leaders:Â Comfortable leading shifts in a fast-paced warehouse environment
- Process Improvement Specialists:Â With lean techniques or performance metrics experience
- Cross-Functional Collaborators:Â Skilled working across HR, Finance, Safety, and Security teams
- Flexible Shift Workers:Â Available for weekends, nights, and holidays as operational needs require
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