AccorHotel — one of the world’s most respected luxury hospitality groups — is seeking a passionate and detail-oriented individual to join its Quality Assurance and Food Safety team at Sofitel Dubai The Palm, a stunning 5-star beachfront resort on the East Crescent of Palm Jumeirah. This internship role spans two critical disciplines — Service Quality (including LQA compliance, mystery guest audits, and guest satisfaction analysis) and Food Safety (including HACCP monitoring, kitchen inspections, food handler hygiene, and pest control oversight) — making it one of the most comprehensive and career-building hospitality internship opportunities available in Dubai in 2026.
About AccorHotel & Sofitel Dubai The Palm
Brand: AccorHotel — one of the world’s largest and most respected luxury and lifestyle hospitality groups with properties across 110+ countries
Property: Sofitel Dubai The Palm — a luxurious 5-star beachfront resort nestled on the East Crescent of the iconic Palm Jumeirah, Abu Dhabi side
Setting: Lush greenery on the idyllic shores of the Arabian Gulf — one of Dubai’s most prestigious and recognisable resort addresses
Quality Philosophy: LQA (Leading Quality Assurance) driven service standards combined with rigorous food safety compliance and a genuine passion for guest excellence
Internship Value: A uniquely dual-focused quality and food safety internship at a world-class luxury property — an outstanding foundation for a hospitality quality career
Why This Dubai Internship Is a Career-Launching Opportunity
Luxury Brand Experience: AccorHotel and Sofitel are globally recognised names — this internship immediately elevates your hospitality CV with world-class brand credentials
Dual Expertise: Gain hands-on experience in BOTH service quality management (LQA, mystery audits, TrustYou) AND food safety (HACCP, kitchen inspections, hygiene monitoring) simultaneously
Dubai Advantage: Build your career in one of the world’s most dynamic hospitality markets — Palm Jumeirah is at the heart of Dubai’s luxury tourism ecosystem
Paid Internship: AED 25,000–60,000 annual salary range makes this one of the most financially rewarding quality and food safety internship opportunities in Dubai hospitality
Position Overview
The Intern — Service Quality & Food Safety at AccorHotel / Sofitel Dubai The Palm will support two critical operational departments — Quality Assurance and Food Safety Management — providing meaningful, hands-on contribution to both guest-facing service quality monitoring and back-of-house food safety compliance. This role covers LQA (Leading Quality Assurance) brand standard monitoring, service audits, mystery guest checklists, room inspections, TrustYou guest satisfaction data analysis, food safety inspections, HACCP monitoring, cleaning and sanitation supervision, and pest control oversight — all within the warm, professional, and world-class environment of Sofitel Dubai The Palm, one of Dubai’s most beloved luxury beachfront resorts.
Why This Internship Matters: As Quality and Food Safety Intern at AccorHotel Sofitel Dubai, you are contributing directly to the guest experience and food safety standards of one of Palm Jumeirah’s most prestigious luxury resorts. Whether you are conducting a mystery guest audit of the front-of-house service experience, monitoring food handler hygiene in the production kitchen, or analysing TrustYou guest satisfaction scores — your daily contribution protects the Sofitel brand promise and the wellbeing of every guest who stays at the property.
Key Responsibilities
Service Quality Monitoring & LQA Compliance
- Assist in monitoring compliance with AccorHotel brand standards and LQA (Leading Quality Assurance) requirements across all guest-facing areas of the Sofitel Dubai The Palm property
- Conduct service audits, mystery guest checklists, and room inspections alongside the Quality Manager — assessing service delivery against defined LQA standards and identifying areas for improvement
- Assist in organising quality and service excellence initiatives across the property — supporting the Quality Manager in driving a culture of consistent, high-standard guest service delivery
Guest Satisfaction Data Analysis & KPI Reporting
- Support the compilation and analysis of guest satisfaction data from platforms including TrustYou — identifying trends, positive themes, and recurring service improvement opportunities
- Assist in tracking departmental Key Performance Indicators (KPIs) and preparing regular, well-structured quality performance reports for management review
- Support administrative tasks including filing audit reports, updating training logs, and maintaining quality checklists — ensuring all quality management documentation is current and well-organised
Food Safety Inspections & HACCP Monitoring
- Assist the Food Safety Manager in conducting and organising food safety programs and activities across Sofitel Dubai The Palm’s kitchen and food service areas
- Conduct regular inspections of food handling practices, production areas, kitchen facilities, and food contact equipment — ensuring full compliance with applicable food safety standards and HACCP requirements
- Perform daily monitoring of food safety and hygiene practices among food handlers — verifying that personal hygiene, temperature controls, allergen management, and food storage procedures are followed consistently
Cleaning, Sanitation & Pest Control Supervision
- Supervise and verify cleaning, sanitization, and pest control systems for the hotel — ensuring schedules are executed correctly, at the required frequency, and with approved cleaning and disinfection products
- Assist with the preparation of monthly food safety inspection reports and corrective action implementation tracking — maintaining comprehensive, audit-ready food safety documentation
- Monitor and evaluate the effectiveness of ongoing food safety programs — recommending improvements to the Food Safety Manager where monitoring data identifies recurring compliance gaps
Food Watch Platform & Training Participation
- Take responsibility for the regular updating of the Food Watch platform — ensuring all food safety monitoring data, inspection records, and corrective actions are accurately maintained and up to date
- Participate actively in internal quality and food safety training sessions — contributing positively to team meetings and quality improvement discussions across the property
- Maintain a high standard of personal appearance, hygiene, and professional conduct — adhering at all times to Sofitel and AccorHotel Ambassador standards, policies, and procedures including fire, health, and safety regulations
Qualifications & Requirements
Educational Requirements
- Currently pursuing or recently completed a degree or diploma in Hospitality Management, Hotel Management, or a closely related field — required for this internship role
- Graduate or postgraduate qualification in Microbiology or Food Technology is a significant plus and will strengthen candidacy considerably for the food safety aspects of this role
Knowledge & Certifications
- Basic HACCP knowledge — understanding of Hazard Analysis and Critical Control Points principles as applied to hotel and food service operations is preferred
- Awareness of LQA (Leading Quality Assurance) standards, hotel service audit methodologies, or guest satisfaction platforms such as TrustYou is an advantage
Essential Skills
- Strong communication and interpersonal skills — able to interact professionally with hotel staff, contractors, guests, and management across a multicultural luxury hotel environment
- Exceptional attention to detail and a genuine passion for service excellence — critical qualities for both quality audit and food safety inspection work
- Proficiency in MS Office applications — Excel, PowerPoint, and Word — for report preparation, data analysis, and quality documentation management
- Ability to handle confidential information with complete integrity and professionalism
- Positive, flexible, and enthusiastic attitude with a genuine willingness to learn and grow in a fast-paced, dynamic luxury hospitality environment
About AccorHotel & Sofitel Dubai The Palm
AccorHotel is one of the world’s largest and most diverse hospitality groups — operating more than 5,400 properties across 110+ countries under a portfolio of globally respected lifestyle and luxury brands including Sofitel, Fairmont, Raffles, Novotel, Mercure, and many more. With a deeply embedded culture of quality, service excellence, and genuine guest care, AccorHotel sets the global standard for what outstanding hospitality looks and feels like.
Sofitel Dubai The Palm is one of AccorHotel’s jewels in the Middle East — a luxurious 5-star beachfront resort on the East Crescent of Palm Jumeirah, surrounded by the warm waters of the Arabian Gulf and lush tropical gardens. This iconic property offers the Quality and Food Safety Intern a world-class professional environment where the standards are high, the learning is rich, and the career foundation built here opens doors across the global AccorHotel network and the wider luxury hospitality industry.
Career Excellence: Start your quality and food safety career at one of Dubai’s most prestigious luxury hotels — AccorHotel Sofitel Dubai The Palm offers the perfect launchpad for a rewarding hospitality management career.
Who Should Apply?
- Hospitality Management Students & Graduates: Currently pursuing or recently completing degrees in hotel management, hospitality, or tourism who want hands-on quality and food safety experience at a world-class Dubai property
- Food Technology & Microbiology Graduates: With basic HACCP knowledge and a passion for applying food science within the luxury hotel and resort sector in Dubai
- Quality & F&B Hospitality Interns: Seeking a dual-focus internship covering both service quality auditing and food safety compliance within AccorHotel’s prestigious Sofitel brand
- Detail-Oriented Hospitality Professionals: With MS Office proficiency and strong written English who want to build a quality management career in Dubai’s thriving 5-star hotel sector
- Career Starters in Hotel Quality: Who want to gain foundational experience in LQA audits, TrustYou analytics, HACCP monitoring, and mystery guest programs at one of Palm Jumeirah’s most iconic luxury resorts
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