A fast-growing Cloud Kitchen operator in Dubai, UAE is actively hiring a detail-oriented and proactive Multi Branch Manager to independently oversee daily operations across multiple cloud kitchen branches. This is a pivotal operational leadership role — serving as the critical link between ground teams and senior management across all locations. The ideal candidate brings 2–5 years of F&B experience, hands-on cloud kitchen exposure, proven proficiency with Supy and ERP/POS platforms (e.g. SYRVE), and holds a valid UAE driving license with a personal car for daily inter-branch travel across Dubai.
About This Cloud Kitchen Multi-Branch Operation in Dubai
Business Type: Multi-branch Cloud Kitchen / Dark Kitchen F&B operation based in Dubai, UAE
Role Scope: Daily inter-branch travel across Dubai to manage and audit all cloud kitchen locations
Technology Stack: Supy (inventory, procurement, cost tracking) + ERP/POS SYRVE + Microsoft Office
Standards: SOPs, food safety regulations, hygiene standards, UAE F&B compliance
Culture: Fast-paced, performance-driven multi-branch environment with direct reporting to senior management
Why This Multi Branch Manager Role Is a Strong Dubai Career Move in 2026
Cloud Kitchen Growth Sector: Dubai’s cloud kitchen and dark kitchen industry is one of the fastest-growing F&B segments in the UAE
Broad Operational Authority: Full P&L visibility, procurement control, team management, food safety audits and guest experience — all in one role
Technology-Forward Operations: Hands-on Supy and SYRVE ERP/POS experience — among the most in-demand F&B tech skills in UAE hospitality
Career Progression: Multi-branch leadership experience in Dubai’s F&B sector is a proven launchpad for Director of Operations and Group-level roles
Position Overview
The Multi Branch Manager at this Dubai cloud kitchen operation is a senior, operationally hands-on role responsible for maintaining consistent standards, performance targets and compliance across every branch. Driving daily between locations across Dubai, this professional conducts branch visits, monitors SOPs, tracks food cost and financial performance, manages procurement through Supy, supports team scheduling, handles guest complaints and produces structured reports for senior management — all while ensuring that every cloud kitchen branch delivers an excellent, standard-compliant operation every single day.
Why This Role Matters: In a multi-branch cloud kitchen environment, the Multi Branch Manager is the operational backbone — the person on the ground who keeps every location aligned, every team performing and every standard upheld. From Supy-based cost control and SYRVE POS management to daily branch audits, supplier coordination, menu rollout support and guest feedback monitoring, your presence across the branches is what transforms individual kitchens into a consistently excellent, commercially successful cloud kitchen network in Dubai.
Key Responsibilities
Operational Support & Branch Coordination
- Conduct daily branch visits — driving between Dubai locations as required — to ensure smooth, SOP-compliant operations across all cloud kitchen branches.
- Monitor branch activities continuously and flag any deviations from standard operating procedures for immediate correction.
- Compile daily, weekly and monthly operational reports to provide senior management with accurate, actionable performance data.
- Follow up on action items from operations meetings and ensure timely, documented closure of all outstanding tasks.
Supy & ERP System Management
- Operate and maintain Supy for procurement workflows, inventory tracking and supplier management across all cloud kitchen branches.
- Enter and validate purchase orders, goods received notes and wastage reports on Supy with full accuracy and timeliness.
- Generate Supy-based cost and inventory reports and share structured findings with senior management on a regular basis.
- Support ERP system (SYRVE or equivalent) usage across all branches for POS management, stock control and performance reporting.
- Liaise with branch teams to ensure accurate, consistent and timely data entry across all operational systems.
Financial & Cost Control
- Track daily food cost percentages and contribution margins per branch to maintain financial performance within targets.
- Audit operational reports and cross-check figures for accuracy and alignment with approved budgets.
- Flag cost overruns, unusual wastage patterns or payroll anomalies to senior management promptly for corrective action.
- Support monthly P&L reviews and ongoing budget tracking activities across the cloud kitchen portfolio.
Procurement & Supply Chain
- Coordinate with suppliers to ensure timely, quality delivery of all commodities across all cloud kitchen branches.
- Monitor par levels across branches and raise purchase orders as needed through the Supy procurement platform.
- Evaluate supplier delivery accuracy and report discrepancies to the relevant stakeholders for resolution.
- Maintain up-to-date supplier pricing lists and support contract renewal processes as directed.
Quality, Hygiene & Food Safety Compliance
- Conduct branch audits covering food and beverage quality, hygiene, personal grooming and POS accuracy across all locations.
- Ensure all branches adhere to food safety standards and company SOPs at all times without exception.
- Document audit findings thoroughly and escalate critical compliance issues to senior management promptly.
- Support corrective action plans to address recurring non-conformities and prevent future compliance failures.
Team, HR & Guest Experience
- Track staff attendance, shift plans and manning levels across all branches to ensure optimal operational coverage.
- Support onboarding and training sessions for new team members and help maintain training records and grooming standards.
- Monitor guest feedback platforms, escalate complaints to senior management and track complaint trends to prevent recurrence.
- Ensure a responsive, guest-centered service culture is maintained consistently across every cloud kitchen branch.
Menu, Reporting & Administrative Support
- Support menu rollout coordination between kitchen, marketing and operations teams — monitoring recipe adherence, portion control and presentation standards.
- Prepare structured operational and performance reports for senior management and maintain organized records of audits, incidents and KPIs.
- Align branch activities with marketing campaigns, promotions and events as directed by senior management.
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field — mandatory requirement.
- Relevant certifications in Food Safety, Quality Assurance or Operations Management are a recognized plus.
Experience Requirements
- 2–5 years of experience in the Food & Beverage industry — with hands-on cloud kitchen or dark kitchen operations experience strongly preferred.
- Prior experience using Supy for inventory management, procurement or food cost tracking is a mandatory requirement for this role.
- Experience with ERP and POS systems — particularly SYRVE or equivalent platforms — is highly desirable.
- Background in multi-branch or multi-concept F&B operations is a strong and recognized advantage.
- Mandatory: Valid UAE driving license and access to a personal car for daily inter-branch travel across Dubai.
About Cloud Kitchens & This Dubai Opportunity
Cloud kitchens — also known as dark kitchens or ghost kitchens — represent one of the most dynamic and fastest-growing segments of the UAE food and beverage industry. Dubai’s cloud kitchen sector has expanded rapidly, driven by the growth of food delivery platforms, changing consumer habits and the operational efficiency advantages of delivery-only kitchen models. This Multi Branch Manager role is an opportunity to lead operations at the forefront of this growth — managing multiple kitchen branches, driving standards and contributing to the commercial success of a growing Dubai F&B brand.
The role demands a combination of operational precision, technology proficiency, financial awareness and people leadership — all while driving between branches daily to be the visible, accountable operational presence that keeps every branch performing at its best.
Who Should Apply?
- Cloud Kitchen Operations Managers: With 2–5 years of hands-on cloud or dark kitchen experience and proven Supy proficiency across multi-branch Dubai F&B operations.
- Multi-Branch F&B Supervisors: Ready to step into a full management role with financial oversight, team leadership, procurement control and food safety compliance responsibility.
- Supy & ERP System Users: F&B professionals with documented experience in Supy inventory, procurement and cost management — and SYRVE or equivalent ERP/POS platforms.
- Hospitality Graduates with UAE Experience: Bachelor’s-qualified candidates with a valid UAE driving license who thrive in fast-paced, multi-location food service environments.
- F&B Cost Control Specialists: With a strong analytical mindset, P&L awareness and the drive to maintain food cost, waste and operational standards across multiple cloud kitchen branches in Dubai.
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