Dynapac — a globally recognised leader in high-tech soil and asphalt rollers, pavers, feeders, and compact equipment, and part of the FAYAT Group — is actively hiring a Regional Product Support Specialist based in Dubai for the Middle East and Turkey region. This full-time aftermarket role is your opportunity to become the primary technical expert across a wide dealer and customer network — delivering field troubleshooting, dealer coaching, warranty administration, and machine commissioning for world-class road construction equipment across the MEA region in 2026.
About Dynapac — Global Road Construction Leader
Headquarters: Wardenburg, Germany — part of FAYAT Group (global)
Products: Soil & asphalt rollers, pavers, feeders, light compact equipment
Global Reach: Production facilities in Europe, South America, and Asia
Network: Own regional sales & service offices plus extensive dealer distribution
Mission: Strengthen customer performance as a trusted partner on the road ahead
Regional Coverage & Role Scope
Territory: Middle East & Turkey — full regional dealer and customer network
Equipment Range: Rollers, Pavers, Feeders & Light Equipment — all Dynapac products
Travel: Extensive field engagement — regular dealer visits and customer site interventions
Reporting To: Hisham Loay, Regional Aftermarket Manager — Dubai
Languages Advantage: English mandatory — Arabic, Turkish, or French advantageous
Position Overview
The Regional Product Support Specialist at Dynapac Dubai is a technically demanding, field-intensive role that puts you at the centre of dealer and customer success across the Middle East and Turkey. You will be the primary go-to technical expert for Dynapac’s regional dealer network — guiding, coaching, and supporting their teams to resolve complex equipment issues, improve service quality, and maximise machine uptime on major road construction projects.
Beyond troubleshooting, this role carries meaningful responsibility for warranty management, dealer capability development, product introductions, and coordination with Dynapac’s global product companies. It requires a rare combination of deep technical hands-on expertise and the interpersonal skills to coach, lead, and influence a diverse dealer network across multiple countries and cultures.
Why This Role Matters: Every road paved, every site compacted, and every project delivered on time depends on Dynapac equipment running at its best. As a Regional Product Support Specialist covering the Middle East and Turkey, your technical expertise and dealer coaching will directly determine how quickly machines get back to work, how confidently dealers can support their customers, and how strongly Dynapac’s reputation as a trusted partner holds across one of the world’s most active infrastructure construction markets in 2026.
Key Responsibilities
Dealer Development & Coaching
- Act as the primary product support and technical interface for the entire regional dealer network across the Middle East and Turkey — the single most trusted technical voice dealers can call on when facing complex equipment challenges
- Coach dealers and end customers on machine applications, best operating practices, and the safe and efficient use of all Dynapac equipment including rollers, pavers, feeders, and light compact machinery
- Develop dealer service capabilities through hands-on coaching sessions and structured technical training programmes — building stronger diagnostic, troubleshooting, and repair competencies across the regional dealer workforce
- Conduct regular planned dealer visits to evaluate workshop standards, assess service quality, and identify gaps in technical competencies that need targeted development support
- Support dealers in implementing service best practices and consistently improving the quality of customer support performance delivered across their own client base
Technical Support & Field Service
- Provide advanced, expert-level technical support for the full range of Dynapac products deployed across major road construction and infrastructure projects in the Middle East and Turkey
- Diagnose and resolve complex machine, hydraulic, electrical, electronic, and engine-related issues directly in the field — restoring equipment performance and minimising costly downtime on project-critical machinery
- Assist key customers and dealers during major projects and critical machine deliveries — ensuring commissioning is executed correctly and that equipment is fully operational from day one on site
- Support dealers and customers in troubleshooting machine breakdowns and performance concerns, providing rapid, reliable technical guidance that gets equipment back to work as quickly as possible
Warranty & Quality Management
- Manage the complete warranty claims cycle — including review, validation, and submission through Dynapac’s warranty management system in full accordance with company policies and product company guidelines
- Analyse warranty trends and recurring product issues, collaborating with dealers and Dynapac factories to identify root causes and drive effective corrective and preventive actions
- Maintain detailed, accurate technical reports and comprehensive service documentation — ensuring full traceability of field interventions, warranty activities, and product issue investigations
- Contribute to continuous product quality improvement by feeding field findings and warranty insights back into Dynapac’s product development and engineering teams
Dealer & Product Company Coordination
- Serve as the key liaison between the regional dealer network and Dynapac’s global Product Companies (PCs) — ensuring clear, accurate, and timely communication flows in both directions
- Lead regional product introductions, technical investigations, corrective solution implementations, product update rollouts, and field action campaigns across the Middle East and Turkey territory
- Implement Product Company recommendations and technical campaigns promptly and effectively within the region — ensuring dealers and customers receive and act on the latest technical guidance
- Coordinate technical escalations, parts support requirements, and engineering investigations between the field and Dynapac’s factory and product engineering teams globally
About You — Qualifications & Requirements
Educational Requirements
- Bachelor’s Degree or Diploma in Mechanical, Electrical, Automotive, or Industrial Engineering — or an equivalent technical discipline from a recognised institution
- Additional certifications in heavy equipment systems, hydraulics, or construction machinery are a strong advantage and will differentiate candidates positively
Experience Requirements
- Minimum 5 years of hands-on experience in technical support, field service, or aftermarket operations within construction equipment, road machinery, or heavy equipment industries — mandatory requirement
- Proven hands-on troubleshooting experience with hydraulic systems, electrical and electronic systems, and engine-related diagnostics in a live field service environment
- Experience specifically with pavers, asphalt rollers, soil compaction equipment, or similar heavy road construction machinery is highly preferred and will be given priority in selection
Personal Attributes & Skills
- Customer-focused professional with strong analytical problem-solving skills and a genuine commitment to maximising equipment uptime and customer satisfaction at every interaction
- Willingness and availability to travel extensively across the Middle East and Turkey — this role demands regular field presence and cannot be performed primarily from a desk
- Well-organised with effective planning and prioritisation abilities — able to manage multiple dealer relationships, field interventions, and administrative responsibilities simultaneously
- Positive, proactive, and solution-oriented mindset — thrives under pressure and consistently finds practical paths forward in complex, high-stakes field situations
- Fluent English (written and spoken) is mandatory. Arabic, Turkish, or French language skills are a significant advantage for this multi-country regional role
Why Dynapac Regional Roles in Dubai Are Outstanding in 2026
The Middle East is in the midst of one of the most sustained and ambitious road infrastructure investment cycles in its history — with Saudi Vision 2030, UAE transport megaprojects, and major Turkish infrastructure programmes all driving extraordinary demand for high-quality asphalt pavers, soil rollers, and compact road construction equipment. Dynapac, as part of the globally respected FAYAT Group, sits at the heart of this demand with a world-class product portfolio and a growing regional footprint.
For a Regional Product Support Specialist with heavy equipment expertise, this role offers a genuinely rare combination: the technical depth of working with cutting-edge road construction machinery, the regional breadth of covering the Middle East and Turkey, the professional prestige of representing a globally recognised German engineering brand, and the personal and financial advantages of being based in Dubai with zero personal income tax. If you are ready to take your field service career to a regional level, Dynapac in 2026 is the right move.
Who Should Apply?
- Heavy Equipment Field Service Engineers: With 5+ years of hands-on technical support experience in construction, road machinery, or compaction equipment
- Asphalt & Paver Technicians: With proven diagnostic expertise in hydraulic, electrical, and engine systems on pavers, rollers, or similar machinery
- Aftermarket Support Specialists: From construction equipment manufacturers or dealers who want a broader regional role with a global brand
- Dealer Development Professionals: With strong coaching and training experience in heavy equipment technical support and service operations
- Multilingual Engineers: Fluent in English with Arabic, Turkish, or French capability — ready to engage a diverse Middle East and Turkey dealer network
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