Swedish ME Steel UAE is actively hiring a motivated and highly organized Customer Care & Operations Executive based in Sharjah, UAE. This hands-on hybrid full-time role combines customer service, sales support, order management, logistics coordination, and daily operational activities. You will serve as a vital link between customers, the sales team, suppliers, warehouse, and logistics partners — making this a truly multi-dimensional career opportunity in the UAE’s commercial and industrial sector.
About Swedish ME Steel UAE — Sharjah Operations
Office & Warehouse: Based in Sharjah, UAE — serving Middle East and India
Products: UTP & Bohler Welding Electrodes, Toolox, Special Steels and Solutions
Industries Served: Engineering, Manufacturing, Mining, Construction, Heavy Industry
Work Culture: Fast-paced, entrepreneurial, customer-first commercial environment
Reach: Strong commercial presence across Middle East and Indian markets
Why This Is a Smart Career Move in UAE 2026
Hybrid Flexibility: Enjoy the balance of office-based and remote working arrangements
Broad Exposure: Gain experience across customer care, logistics, procurement, and sales support
High Demand Role: Over 100 applicants already — act fast and apply today
Career Growth: Clear path into operations management, supply chain, or commercial leadership in UAE
Position Overview
The Customer Care & Operations Executive at Swedish ME Steel UAE is a commercially dynamic role that goes far beyond traditional customer service. You will manage the full order lifecycle — from initial customer inquiry through quotation, order confirmation, delivery coordination, and final invoicing. You will communicate daily with customers, suppliers, freight forwarders, and warehouse teams, prepare essential commercial documents, monitor stock availability, and proactively resolve any delivery issues. This is a role built for someone who takes real ownership, thrives in a fast-paced trading environment, and understands that strong customer relationships depend on both communication and flawless execution.
Why This Role Matters: At Swedish ME Steel UAE, the Customer Care & Operations Executive is the commercial backbone of daily business. You handle orders, coordinate shipments across local and international routes, maintain accurate data in company systems, support sales with quotations and follow-ups, and ensure every customer is informed and satisfied throughout the process. In a specialized industrial trading company, your work directly impacts customer retention, revenue flow, and the company’s regional reputation — making this a genuinely impactful career role in Sharjah.
Key Responsibilities
Customer Service & Order Management
- Handle all customer inquiries, orders, quotations, order confirmations, and timely follow-ups
- Coordinate customer orders from initial receipt all the way through delivery and invoicing
- Maintain regular, proactive communication with customers on order status, availability, and delivery timelines
- Follow up on outstanding deliveries and communicate delays or issues to customers ahead of time
Sales Support & Commercial Coordination
- Support the sales team with quotations, customer data, order processing, and commercial follow-up
- Assist with purchasing coordination and supplier management as required by the business
- Monitor stock availability and incoming material levels together with sales and warehouse teams
- Continuously identify and implement ways to improve customer service and internal workflows
Logistics & Shipment Coordination
- Coordinate with warehouses, transport companies, freight forwarders, and service providers
- Arrange and follow up on both local and international shipments including import and export documentation
- Prepare and review delivery notes, invoices, packing lists, certificates, and all commercial documents
- Ensure accurate and timely documentation for all cross-border and domestic logistics movements
Systems, Reporting & Administration
- Maintain accurate customer, order, pricing, and shipment information across all company systems
- Coordinate invoicing and support follow-up on customer payments and outstanding receivables
- Support management with operational reports, sales data, and day-to-day administrative tasks
- Keep CRM, accounting, and order management systems updated and audit-ready at all times
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree or relevant diploma in Business Administration, Supply Chain, Logistics, Commerce, or related field
- Additional certifications in logistics, supply chain, or customer management are a strong advantage
Experience Requirements
- Previous experience in customer service, sales coordination, order management, logistics, trading, or operations
- Background in welding electrodes, steel, engineering, manufacturing, or trading sector is a significant advantage
- Good understanding of UAE logistics, import/export processes, and commercial documentation is preferred
Essential Skills
- Strong working knowledge of Microsoft Office — particularly Excel and Outlook — is essential
- Experience with CRM, accounting software, or order management systems is a clear advantage
- Excellent written and spoken English communication skills for customer and supplier interaction
- Highly organized, detail-focused, proactive, and comfortable managing multiple priorities simultaneously
- Commercially minded with strong understanding of customer retention and service excellence
About Swedish ME Steel UAE — Sharjah’s Industrial Trading Leader
Swedish ME Steel UAE operates its office and warehouse in Sharjah, supplying high-quality UTP and Bohler Welding Electrodes, Toolox, special steels, and related industrial solutions to customers across the Middle East and India. The company works closely with clients in engineering, manufacturing, mining, construction, maintenance, and heavy industry — sectors where reliability, technical expertise, and strong personal relationships are everything. Swedish ME Steel is a customer-focused organization where speed and service define the business culture.
Ideal Candidate: A proactive, detail-focused, service-oriented professional who genuinely enjoys combining customer interaction with real operational responsibility in a fast-moving commercial environment.
Who Should Apply?
- Customer Service Professionals: With order management or logistics coordination experience in UAE
- Operations Executives: Looking to join a specialized industrial trading company in Sharjah
- Supply Chain Graduates: With hands-on UAE logistics and import/export documentation knowledge
- Sales Support Specialists: Who are organized, commercially sharp, and customer-focused
- Steel or Manufacturing Sector Professionals: Seeking a dynamic customer-facing operations role in the Emirates
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