We are actively hiring an experienced Food & Beverage Supervisor to lead our service team at our prestigious 5-star hotel in Dubai. This is an excellent opportunity for hospitality professionals with proven F&B supervisory experience to deliver exceptional dining and beverage experiences in a luxury multicultural environment.
Job Overview — Food & Beverage Supervisor
The Food & Beverage Supervisor plays a pivotal leadership role in managing and motivating our service staff to deliver world-class dining experiences to discerning luxury guests. This position requires a hands-on supervisor who can maintain the highest service standards, handle high-volume operations, manage events seamlessly, and ensure guest satisfaction 100% of the time.
You will oversee daily F&B operations including restaurants, banquets, events, and beverage service while ensuring compliance with hotel standards, operational procedures, and financial controls. Your leadership will directly impact guest satisfaction, team performance, and the overall reputation of our 5-star establishment in Dubai’s competitive hospitality market.
💡 Why This Role Matters: As a Food & Beverage Supervisor, you ensure every guest receives expertly served dining and beverage experiences while leading a team that embodies luxury hospitality excellence.
Main Duties & Responsibilities
As a Food & Beverage Supervisor in Dubai, your key responsibilities will include:
Team Leadership & Supervision
- Supervise, lead, and motivate the F&B service staff team including servers, bartenders, runners, and support staff
- Conduct daily briefings to communicate event details, special requests, service standards, and operational updates
- Delegate tasks effectively and ensure balanced workload distribution among team members
- Monitor staff performance, provide real-time coaching, and deliver constructive feedback
- Support training and development of new team members on service standards and procedures
- Foster a positive, professional work environment that encourages teamwork and excellence
Service Excellence & Guest Satisfaction
- Ensure service standards are applied with 100% consistency for 100% of guests 100% of the time
- Offer guests enjoyable, expertly served beverage and dining experiences across all F&B outlets and events
- Anticipate and fulfill guests’ requirements proactively before requests become necessary
- Ascertain guest satisfaction throughout their dining experience through attentive observation and engagement
- Handle guest complaints, concerns, and special requests professionally and efficiently
- Resolve service issues promptly and inform management of problems and resolutions
- Build rapport with regular guests and VIPs to personalize their experiences
Operational Management & Event Execution
- Oversee setup and mise en place for restaurants, banquets, conferences, weddings, and special events
- Ensure all event requirements including table layouts, equipment, décor, and service stations are prepared to specification
- Coordinate with kitchen, stewarding, and banquet teams to ensure seamless service delivery
- Manage service flow during peak periods and high-volume events to maintain efficiency and quality
- Handle last-minute changes, special requests, and urgent activities with speed and accuracy
- Verify that all areas including dining rooms, bars, storage, and back-of-house are clean, organized, and well-maintained
Financial & System Management
- Utilize the hotel’s point-of-sale (POS) computer system for ringing up sales, printing checks, closing checks, and completing end-of-shift readings
- Handle cash, credit card transactions, and payment processing according to accounting department guidelines
- Monitor and control beverage and food costs by minimizing waste and managing inventory efficiently
- Ensure accurate billing, prevent walkouts, and verify all transactions are properly recorded
- Assist with cash reconciliation and daily revenue reporting
Standards & Compliance
- Maintain adherence to hotel brand standards, standard operating procedures (SOPs), and service protocols
- Ensure compliance with food safety, hygiene, and health regulations in all F&B areas
- Verify that staff follows proper uniform, grooming, and personal presentation standards
- Monitor compliance with alcohol service laws and responsible beverage service practices
- Support internal and external audits related to food safety, service quality, and brand standards
Opening & Closing Duties
- Be punctual and greet colleagues professionally upon arrival for duties
- Report to supervisor or manager at the start of each shift for briefing and assignments
- Conduct pre-service checks to verify readiness of all service areas and equipment
- Ensure proper setup and mise en place for the next day’s operations before closing
- Complete closing checklists, secure cash and valuables, and handover to incoming shift
Candidate Profile & Requirements
The ideal candidate for this F&B supervisor position in Dubai will meet the following qualifications:
Educational Requirements
- Basic hotel school diploma or hospitality management certification (required)
- Additional certifications in food and beverage service, wine knowledge, or hospitality management are advantageous
Experience Requirements (MANDATORY)
- Minimum 2 years of supervisory experience working in 5-star hotels or luxury hospitality environments
- Proven experience in multicultural settings serving international clientele
- Hands-on experience in food and beverage operations including restaurants, bars, banquets, and events
- Track record of managing high guest volumes and delivering exceptional service consistently
- Experience with event coordination, banquet service, and conference F&B operations
Technical Skills & Competencies
- Multi-skilled with versatility across different F&B service styles including fine dining, casual dining, banquets, and bars
- Proficiency in hotel POS systems, reservation platforms, and F&B management software
- Strong knowledge of food and beverage products, wine service, and mixology basics
- Understanding of food safety, HACCP principles, and hygiene standards
- Speed and accuracy in managing last-minute activities, changes, and urgent requests
- Ability to handle luxury guest volumes on a daily basis without compromising service quality
Personal Attributes & Work Style
- Ability to work under pressure in fast-paced customer service environments
- Flexibility to work long hours including mornings, evenings, nights, weekends, and holidays
- Creative and positive mindset with problem-solving orientation
- Strong interpersonal skills with ability to interact professionally with diverse guests and team members
- Excellent communication skills in English (additional languages such as Arabic, Hindi, or others are a plus)
- Professional appearance, demeanor, and attitude aligned with 5-star hospitality standards
- High energy level, stamina, and physical fitness to stand and walk for extended periods
Cultural Competency
- Previous experience working in multicultural and diverse work environments
- Cultural sensitivity and awareness when serving international guests from various backgrounds
- Adaptability to different service expectations and guest preferences
Who Should Apply?
This 5-star hotel F&B supervisor job in Dubai is perfect for:
- Experienced F&B Supervisors: Professionals currently working in luxury hotels seeking career advancement in Dubai
- Restaurant Managers: Fine dining or casual dining managers ready to transition into hotel F&B operations
- Banquet Coordinators: Event service professionals with strong supervisory and organizational skills
- Senior Servers/Captains: Top-performing service staff ready to step into supervisory leadership roles
- International Hospitality Professionals: Those seeking to bring their expertise to Dubai’s thriving hospitality market
How to Apply
To apply for this Food & Beverage Supervisor position in Dubai, submit your application including:
- Updated CV highlighting your F&B supervisory experience in 5-star hotels or luxury hospitality
- Cover letter explaining your passion for hospitality and experience with multicultural guest service
- Details of your hotel school diploma or hospitality management certifications
- Examples of events or high-volume services you have successfully supervised
- References from previous F&B management or supervisory roles
- Confirmation of your availability to work flexible hours including weekends and holidays
- Current visa status and notice period
Shortlisted candidates will be invited for interviews including practical assessments, service scenario evaluations, and meetings with the F&B management team.
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