Ingersoll Rand is seeking a Product & Agricultural Technical Support Specialist to provide training and customer support for all Maximus products, working with distributors and end users across swine and poultry operations. Most support is delivered remotely via phone and internet, diagnosing and troubleshooting customer issues and concerns.
About the Role – Agricultural Technical Support at Ingersoll Rand
Core Focus: Training and technical support for Maximus agricultural products
Industry Application: Smart controllers for swine and poultry operations
Support Channels: Zendesk software, phone, and internet-based troubleshooting
Company Legacy: Ingersoll Rand – 160+ years of technology leadership with startup energy
Work Arrangement: Remote, with Midwest territory preferred
Career Growth & Industry Impact
Strategic Location: Remote-first role, ideal for candidates based in Michigan and the broader Midwest
Global Company Backing: Supported by 80+ brands across life sciences, food and beverage, and industrial manufacturing
Direct Farmer Impact: Help optimize system performance for distributors, integrators, and end users
Career Growth: Build specialized expertise in agricultural technology support within a global industrial leader
Position Overview
This Product & Agricultural Technical Support Specialist role handles incoming tech support calls and emails via Zendesk, coordinates with USA & Canada support teams, and works closely with the Technical Service Manager on project plans and training. You will provide guidance to distributors and customers to optimize system performance, train equipment installers and end users, follow up with key accounts and integrators, and collaborate with the sales team to deliver optimal project solutions.
💡 Why This Role Matters: As Product & Agricultural Technical Support Specialist, you directly support the smart controller technology that keeps swine and poultry operations running efficiently, troubleshoot and resolve real customer issues remotely via Zendesk and phone support, train equipment installers and end users on building and equipment setup, collaborate with sales and distributor teams to deliver optimal solutions, and build a specialized technical career within a 160+ year global technology leader backed by 80+ brands.
Key Responsibilities
Technical Support & Troubleshooting
- Handle incoming tech support calls via Zendesk software and emails
- Coordinate with USA & Canada support teams and follow up via Zendesk
Project Coordination & Training
- Work closely with the Technical Service Manager to coordinate project plans and training
- Train equipment installers on building and equipment setup
- Train customers/end users on product functions
Customer & Distributor Support
- Provide guidance and follow-up to distributors and customers to optimize system performance
- Follow up with key accounts/integrators for additional training needs
Sales & Solutions Collaboration
- Collaborate with the sales team and distributors to provide optimal project solutions
Qualifications & Requirements
Educational Requirements
- Associate’s degree
Experience Requirements
- 2+ years of related experience; live production experience on sow farms preferred
- Or equivalent combination of education and experience
- Valid USA driver’s license
Core Competencies
- Willingness to work with low voltage components, basic electronic knowledge, tools, and multimeter
- Industry knowledge and familiarity with smart controllers on swine and/or poultry
Preferred Qualifications
- Bilingual English and Spanish preferred
About Ingersoll Rand
Ingersoll Rand has over 160 years of technology leadership, yet operates with the energy of a startup, dedicated to Making Life Better for employees, customers, shareholders, and the planet. The company produces innovative flow creation and life science technologies across life sciences, food and beverage, clean energy, industrial manufacturing, and infrastructure, supported by over 80 brands and a global entrepreneurial culture.
Career Excellence: Support cutting-edge agricultural technology and smart controller systems with a 160+ year global technology leader offering true remote flexibility.
Who Should Apply?
- Swine/Poultry Farm Technicians: With live production experience and smart controller familiarity
- Technical Support Specialists: Comfortable with Zendesk and remote troubleshooting
- Agricultural Equipment Trainers: Experienced training installers and end users on equipment setup
- Bilingual (English/Spanish) Candidates: Interested in expanded customer support reach
- Midwest-Based Candidates: Seeking a remote role within the agricultural technology sector
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