Business Umbrella is seeking an experienced Quality Management and ISO Compliance Officer to develop, maintain, and improve the organization’s integrated management system. As a Compliance Officer, you’ll ensure policy adherence, conduct internal audits, manage ISO 9001, ISO 14001, ISO 45001, ISO/IEC 20000-1, and ISO/IEC 27001 compliance, track corrective actions, and support continuous improvement. This strategic role ensures organizational excellence across quality, environmental, safety, service management, and security standards.
About Business Umbrella — Dubai Enterprise Leader
Organization Focus: Multi-certified integrated management system organization in Dubai
Quality Commitment: Maintaining comprehensive ISO certifications across multiple standards
Operational Excellence: Ensuring compliance and continuous improvement across departments
Management Systems: Operating integrated management systems for quality, environment, safety, and security
Strategic Vision: Strengthening organizational controls and internal compliance frameworks
Quality Management & ISO Compliance Officer Role — Governance Focus
System Ownership: Maintaining integrated management system including policies and procedures
Compliance Scope: Monitoring ISO 9001, ISO 14001, ISO 45001, ISO/IEC 20000-1, ISO/IEC 27001
Audit Leadership: Planning and conducting internal audits across departments
Improvement Drive: Identifying nonconformities and driving corrective actions
Quality Management and ISO Compliance Officer Position Overview
The Quality Management and ISO Compliance Officer position at Business Umbrella offers a strategic role overseeing organizational compliance and quality management systems. You’ll develop and maintain integrated management systems, ensure policy adherence through audits, manage multiple ISO certifications, conduct internal compliance checks, and drive continuous improvement. This position requires expertise in ISO standards, internal audit methodology, policy development, corrective action management, and cross-functional coordination across quality, environmental, safety, service management, and security disciplines.
As a Compliance Officer, you’ll work across all departments ensuring procedures are followed, conducting routine checks and audits, identifying improvement opportunities, tracking corrective actions to closure, and supporting external certification audits. Your strategic oversight ensures the organization maintains high compliance standards, meets certification requirements, and continuously improves its management systems to align with business objectives and regulatory requirements.
Why This Role Matters: As Quality Management Officer at Business Umbrella, you ensure organizational compliance with multiple ISO standards protecting business operations, conduct internal audits preventing compliance gaps, develop clear policies strengthening operational controls, manage corrective actions driving continuous improvement, support external certifications demonstrating organizational excellence, advance compliance career with Dubai leader, and contribute to enterprise-wide governance and risk management.
Key Responsibilities & Compliance Duties
Integrated Management System Maintenance
- Maintain organization’s Integrated Management System including policies, procedures, manuals, process maps, forms, templates, registers, and records
- Develop, review, update, and control organizational policies and procedures
- Coordinate with department owners ensuring policy alignment with business needs
- Ensure document control practices including version control, approvals, and dates
- Maintain controlled access to documentation and records
Internal Audits & Compliance Checking
- Plan and conduct internal audits across departments based on approved schedules
- Perform routine internal checks, visual inspections, and process walkthroughs
- Execute sampling, record reviews, and compliance spot checks
- Identify nonconformities, observations, risks, and improvement opportunities
- Apply strong internal audit and compliance checking skills professionally
ISO Standards Compliance Monitoring
- Monitor compliance with ISO 9001:2015 Quality Management System requirements
- Ensure ISO 14001:2015 Environmental Management System adherence
- Track ISO 45001:2018 Occupational Health and Safety compliance
- Monitor ISO/IEC 20000-1:2018 Service Management System requirements
- Maintain ISO/IEC 27001:2022 Information Security Management System compliance
Corrective & Preventive Action Management
- Track corrective and preventive actions until proper closure
- Apply strong knowledge of corrective action and root cause analysis methodology
- Support continual improvement initiatives and processes
- Monitor action item follow-up and implementation effectiveness
External Audit & Certification Support
- Support external certification and surveillance audits
- Coordinate audit evidence with process owners
- Prepare documentation and records for external auditors
- Support management review meetings with audit results and performance data
- Track nonconformity trends and provide updates on compliance status
Documentation & Record Management
- Maintain risk registers, opportunity logs, and issue logs
- Manage audit reports, compliance trackers, and action plans
- Apply strong knowledge of document control and record management
- Ensure accurate documentation and timely record retention
- Utilize MS Office, SharePoint, document management systems, and audit trackers
Training & Communication
- Train employees on policies, procedures, and quality requirements
- Educate staff on document control and audit readiness
- Support strong reporting, communication, and presentation skills
- Communicate compliance requirements across departments
- Recommend improvements to simplify processes and strengthen compliance
Cross-Functional Coordination
- Coordinate with HSE, IT, HR, Operations, PMO, and other departments
- Work across multiple departments challenging non-compliance professionally
- Align procedures with business needs and operational requirements
- Support departmental compliance and continuous improvement initiatives
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in Quality Management
- Bachelor’s degree in Engineering or related field
- Bachelor’s degree in Business Administration, IT, or Environmental Management
- Bachelor’s degree in Occupational Health and Safety or related discipline
Professional Certifications
- Certified Lead Auditor in ISO 9001 required or strongly preferred
- Lead Auditor certification in ISO 14001, ISO 45001, ISO/IEC 20000-1, or ISO/IEC 27001 strongly preferred
- Internal Auditor certification in multiple ISO standards
- Quality management or compliance certification
Professional Experience
- 5-7 years of experience in quality management and ISO compliance
- Experience in internal audits and integrated management systems
- Background in policy and procedure development
- Proven track record in compliance checking and audit management
- UAE experience preferred for regional familiarity
Technical Skills & Knowledge
- Strong understanding of ISO management system structure and audit methodology
- Ability to write clear policies, procedures, process flows, and work instructions
- Strong internal audit and compliance checking skills
- Strong knowledge of document control and record management
- Good understanding of corrective action, root cause analysis, and continual improvement
- High attention to detail and accuracy in compliance work
Soft Skills & Professional Attributes
- Ability to work across multiple departments professionally
- Strong reporting, communication, and presentation skills
- Good command of MS Office, SharePoint, and document management systems
- Proficiency with audit trackers and compliance software
- Professional approach to challenging non-compliance
Why Join Business Umbrella Dubai
Career Development
- Lead ISO compliance for multi-certified organization
- Develop expertise across five major ISO standards
- Advance compliance and governance career
- Opportunity for expanded responsibility and leadership
Work Environment
- Professional Dubai organization with structured systems
- Collaborative cross-functional work environment
- Exposure to quality, safety, environmental, and security management
- Strategic role in organizational governance
About Business Umbrella — Dubai Excellence
Business Umbrella represents a Dubai-based organization committed to maintaining comprehensive integrated management systems across quality, environmental, health and safety, service management, and information security disciplines. The company operates under multiple ISO certifications demonstrating commitment to excellence, compliance, and continuous improvement. Business Umbrella’s structured approach to quality management, document control, and audit processes ensures organizational effectiveness and stakeholder confidence in operational standards and regulatory compliance.
Career Excellence at Business Umbrella: Build compliance career with Dubai organization, manage multi-standard ISO certification portfolio, drive organizational governance and continuous improvement, work in structured quality environment, develop expertise across quality, environmental, safety, and security management, and contribute to enterprise-wide compliance excellence.
Who Should Apply?
- ISO Compliance Professionals: With Lead Auditor certification and 5-7 years experience
- Quality Management Specialists: Experienced in integrated management systems
- Internal Auditors: With expertise in multiple ISO standards
- Compliance Officers: From organizations with multi-standard certifications
- Quality Assurance Professionals: Seeking compliance and governance roles
- Risk Management Specialists: With quality and audit background
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