A leading restaurant franchise and food operations company in Dubai, UAE is hiring an experienced Food Quality Auditor to evaluate and verify that branch operations and franchise outlets consistently meet the company’s product quality metrics, brand consistency standards, and operational guidelines. You will conduct scheduled and unannounced quality audits, deliver training to operations teams, investigate customer feedback, and submit detailed daily reports — all while playing a central role in maintaining the highest standards of food quality and recipe compliance across multiple outlets in the UAE.
About the Role — Dubai’s Franchise Quality Assurance Leader
Industry: Restaurant Franchise Operations, Food Quality Assurance, Brand Compliance — Dubai, UAE
Audit Scope: Branch operations, franchise outlets, central kitchens, and supplier locations across UAE
Standards: ISO 9001, BRCGS, HACCP, sensory assessment, portion control, and brand quality benchmarks
Work Mode: Combined office work and frequent on-site inspections at franchise and supplier locations
Reporting: Daily audit and spot check reports submitted to management for review and action
Why Build Your Food Audit Career in Dubai, UAE?
Tax-Free Income: Earn a competitive salary in the UAE’s zero-income-tax environment
Booming F&B Sector: Dubai’s restaurant and franchise industry is one of the most dynamic in the entire MENA region
Career Advancement: ISO, HACCP, and BRCGS auditing expertise opens doors to senior QA roles across GCC markets
High Demand: Certified food quality auditors are among the most sought-after professionals in UAE’s food sector
Position Overview
This Food Quality Auditor role in Dubai is a full-time position combining regular office-based reporting with active field visits to franchise outlets, central kitchens, and supplier locations across the UAE. As the independent quality evaluation function within the business, you will be responsible for conducting both scheduled and surprise audits, scoring outlet performance against defined quality metrics, delivering training to operations staff, and investigating and resolving customer quality complaints. The role requires a professional with at least three years of food quality auditing experience, a solid grasp of ISO 9001, HACCP, or BRCGS standards, and the interpersonal strength to deliver constructive feedback that drives genuine improvement at every level of the franchise network.
Why This Role Matters: As a Food Quality Auditor in Dubai, you are the independent guardian of food quality standards across an entire franchise and restaurant network, directly protecting customer health and brand reputation across multiple UAE outlets, applying globally recognized audit frameworks including ISO 9001, HACCP, and BRCGS in a fast-paced real-world environment, building a high-value specialist career in one of the world’s most active F&B markets, and driving continuous improvement that touches thousands of customers every single day.
Key Responsibilities
Quality Audits & Inspections
- Conduct both scheduled and unannounced quality audits and inspections of franchise outlets to ensure compliance with company specifications
- Document all findings thoroughly, score outlet performance accurately, and prepare detailed audit reports for management review
- Evaluate product quality against sensory, aesthetic, and portion standards before they reach the end customer
- Perform routine spot checks across branch operations to verify day-to-day adherence to recipe compliance and brand quality metrics
Training & Development
- Develop and deliver targeted training programs for operations teams and outlet staff on auditing criteria and brand quality expectations
- Provide ongoing coaching and guidance to help operations teams understand audit findings and take corrective action effectively
- Create training materials covering food quality standards, operational procedures, and company brand compliance requirements
- Support franchise outlets in building a strong internal quality culture that sustains standards between formal audits
Quality Control Process Management
- Review, assess, and continuously monitor quality control processes across all franchise and branch outlets in the network
- Ensure robust verification systems are in place so that all products meet the company’s sensory, aesthetic, and portion standards
- Conduct trend analysis on audit data to identify recurring quality issues and recommend systemic improvements
- Maintain up-to-date quality management documentation and audit tracking records in compliance with ISO and HACCP requirements
Customer Feedback & Complaint Resolution
- Collaborate with operations teams to investigate the root causes of customer concerns related to product consistency and quality
- Develop and implement practical improvements based on customer feedback data and complaint patterns
- Track resolution of quality complaints and verify that corrective actions have been effectively implemented at outlet level
- Provide management with timely insights and recommendations to prevent recurrence of quality-related customer issues
Reporting & Documentation
- Submit comprehensive daily reports covering all audit and spot check results, including detailed collective action points
- Maintain accurate, structured records of all quality audits, findings, scores, and corrective actions for management and compliance purposes
- Prepare trend reports, performance summaries, and quality dashboards to support management decision-making across the franchise network
- Use Microsoft Office Suite and quality management or audit tracking software to maintain all reporting and documentation standards
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in Food Science, Food Technology, Quality Management, or a closely related field
- Internal or external Auditor Certification such as ISO 9001, BRCGS, or an equivalent recognized quality standard is highly preferred
Experience Requirements
- Minimum 3 years of experience in food quality auditing, quality assurance, or a related food industry role
- Demonstrated experience conducting formal audits, performing trend analysis, and ensuring regulatory compliance
- Background in food manufacturing, central kitchen operations, or restaurant franchise environments is highly relevant
Essential Skills
- In-depth knowledge of quality control procedures, food auditing methodologies, sensory assessment, and industry best practices
- Strong analytical skills, impartiality, and exceptional attention to detail in all audit and reporting activities
- Excellent communication and interpersonal skills for delivering constructive, actionable audit feedback to diverse teams
- Proficiency in Microsoft Office Suite and experience with quality management or audit tracking software platforms
- Ability to work both independently in the field and collaboratively as part of a cross-functional quality team
- Flexibility for frequent travel to supplier locations, central kitchens, and franchise outlets across the UAE
About the Employer — Dubai’s Restaurant Franchise Quality Leader
This company operates a dynamic and growing network of restaurant franchise outlets and branch operations across the UAE, maintaining the highest standards of food quality, brand consistency, and customer satisfaction. With a culture built on operational excellence and continuous improvement, the organization invests heavily in its quality assurance function — placing the Food Quality Auditor at the heart of everything it does to protect and elevate its brand reputation across every outlet and every customer experience.
If you are a certified, experienced food quality professional ready to make a measurable impact in Dubai’s booming restaurant and franchise industry, this is an exceptional opportunity to advance your career in one of the world’s most exciting F&B markets.
Who Should Apply?
- Food Quality Professionals: With 3+ years of auditing experience in food manufacturing, restaurants, or franchise operations
- ISO / HACCP Certified Auditors: Holding recognized quality certifications and ready to apply them in a dynamic UAE F&B environment
- QA Specialists in F&B: Experienced in sensory evaluation, portion control compliance, and brand quality benchmarking
- Training-Oriented Quality Experts: Who enjoy coaching teams as much as conducting audits and driving compliance
- Mobile Professionals: Comfortable with frequent travel to multiple locations across Dubai and the wider UAE
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