A leading dairy FMCG company in Saudi Arabia — Al Safi, Al Kharj — is urgently hiring a Quality Manager to lead the implementation of an integrated management system covering Food Safety, Quality, and Hygiene. This role drives a quality mindset across all downstream operations, manages consumer complaints, leads problem-solving initiatives, and ensures full compliance with ISO 22000, HACCP, and GMP standards across plant and distribution operations.
About the Company — Al Safi Dairy, Al Kharj
Market Position: One of the leading dairy and FMCG companies in the Middle East and GCC region
Industry: FMCG / Dairy / Juice / Food Manufacturing
Production Excellence: State-of-the-art dairy manufacturing plant in Al Kharj, Saudi Arabia
Standards: ISO 22000, HACCP, GMP, FSI, Neptune/Triton Sanitation Programs
Reach: Products distributed across Saudi Arabia and GCC markets
Why This Opportunity Stands Out
Strategic Location: Al Kharj — core dairy manufacturing hub of Saudi Arabia
Leadership Role: Lead quality culture transformation across an entire plant and downstream network
Innovation Focus: Drive continuous improvement, PDCA methodology, and Built-in Quality programs
Career Growth: Work directly with First Line Managers, Quality Engineers, and GCC operations teams
Position Overview
This Quality Manager position at Al Safi, Al Kharj is a senior leadership role responsible for implementing and sustaining an integrated management system covering Food Safety, Quality Assurance, and Hygiene across all plant operations. The successful candidate will chair problem-solving groups, eliminate critical non-conformities using PDCA methodology, manage consumer complaints end-to-end, and build a strong quality culture across teams. The role also supports GCC-wide quality requirements in coordination with branch and warehouse operations.
Why This Role Matters: As Quality Manager at Al Safi Al Kharj, you will lead food safety compliance for a major Saudi dairy brand, drive ISO 22000 and HACCP standards, manage the Neptune/Triton sanitation audit program, reduce consumer complaint rates, coach front-line managers in quality management, and directly impact the quality of products reaching millions of consumers across Saudi Arabia and the GCC.
Key Responsibilities
Daily Quality Operations
- Participate in daily Short Interval Management performance review meetings to track quality KPIs
- Resolve daily non-conformities in coordination with Quality Engineers across the plant
- Organize and lead the Problem-Solving Group (PSG) to address quality issues and track resolution progress
- Apply PDCA methodology to eliminate critical quality problems at root-cause level
- Manage and track all consumer complaints with proper documentation and closure rates
Quality Mindset & Standards Implementation
- Validate all quality aspects of new projects in coordination with the Quality Assurance Section
- Ensure implementation of online quality checks, HACCP, ISO 22000, FSI, and sampling plans with Quality Engineers
- Promote Risk Assessment and Built-in Quality thinking across all plant productivity and new product projects
- Recommend and develop improvements to standard operating procedures (SOPs) to raise quality benchmarks
- Ensure downstream operations — branches, warehouses, and GCC — meet required quality standards
- Implement proper market store checks and support GCC quality requirements
Neptune/Triton Sanitation Program
- Develop and manage the Neptune/Triton audit plan according to company guidelines
- Ensure timely implementation and follow-up on all audit findings across plant areas
- Review and confirm closure of all audit findings and oversee compliance with the annual sanitation plan
Consumer Complaints Management
- Develop and manage a robust tracking system for all consumer complaints across Saudi and GCC markets
- Monitor complaint closure rates and ensure all action plans are implemented on time
- Investigate consumer complaints and analyze by number, type, and trend to drive improvement actions
- Follow up and close GCC consumer complaints in coordination with regional teams
People Management & Coaching
- Provide formal and informal feedback to Quality Engineers and team members for continuous development
- Organize training sessions and coach plant teams — especially First Line Managers — in daily quality management
- Guide Front Line Managers and Quality Engineers on food safety, quality standards, and problem-solving techniques
Safety, Compliance & Reporting
- Report near-misses and safety risks through safety tags and ensure LOTO application during plant activities
- Ensure GMP, personal hygiene, housekeeping, equipment cleaning, zoning, and 5S compliance daily
- Adhere to all Food Safety System standards and relevant environmental management policies
- Prepare accurate and timely departmental reports meeting company standards and procedures
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in Chemical Engineering, Microbiology, Industrial Engineering, Food Technology, or equivalent
Experience Requirements
- 5 to 7 years of relevant experience in Quality Management and/or Plant Operations with managerial responsibility
- Minimum 5 years of hands-on experience with Dairy Products (mandatory requirement)
- Previous experience in FMCG, Dairy, Juice, or Food Manufacturing is highly preferred
Essential Skills
- Strong communication, leadership, and training skills to drive quality culture across plant teams
- Advanced problem-solving skills using PDCA, root-cause analysis, and structured PSG methodologies
- Solid knowledge of ISO 22000, HACCP, GMP, FSI, and food safety management systems
- Very good to fluent English — reading, writing, and speaking
- Ability to manage cross-functional teams and coordinate across multiple sites including GCC locations
About SEVEN
SEVEN is a leading entertainment, attractions, and cinemas company operating across Saudi Arabia, delivering world-class leisure experiences to guests across the Kingdom. As part of its commitment to guest safety and brand excellence, SEVEN maintains rigorous food safety and hygiene standards across all food and beverage operations within its attractions and cinema sites. The Food Safety & Hygiene Specialist plays a central role in ensuring these standards are implemented, audited, and continuously improved in line with FSMS, HACCP, and ISO 22000 requirements.
Career Excellence: Build a specialized food safety career at the intersection of entertainment, public health, and compliance within one of Saudi Arabia’s most exciting growing sectors.
About Al Safi — Leading Dairy FMCG, Saudi Arabia
Al Safi is one of Saudi Arabia’s most recognized and trusted dairy brands, operating a major production plant in Al Kharj. The company is part of the FMCG / Dairy industry and maintains world-class standards in food safety and quality management, supplying fresh dairy products to consumers across Saudi Arabia and the GCC. Joining Al Safi means becoming part of a team committed to food excellence, continuous improvement, and a strong safety-first culture.
Career Excellence: Lead quality transformation for a household Saudi dairy brand with plant-wide impact and regional reach across the GCC.
Who Should Apply?
- Dairy Quality Professionals: With 5+ years experience in dairy FMCG quality management and food safety systems
- Food Safety Managers: Holding ISO 22000 or HACCP expertise seeking senior plant-level leadership roles
- Quality Assurance Engineers: Ready to step into a managerial role in a leading Saudi FMCG company
- FMCG Operations Managers: With strong quality background in dairy, juice, or food manufacturing
- Chemical / Food Technology Graduates: With 5–7 years of plant quality and operations experience
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